Help Desk Analyst Jobs in Albuquerque, NM
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
., operating systems, hardware, networking, software applications). Excellent communication and interpersonal skills, with the ability to explain complex technical concepts in simple terms....
Here are some key skills and experience that will help you be successful in the first six months: Experience in modern versions of Microsoft Windows, Apple Operating Systems, and mobile device operating...
Should be trained in the prevailing operating system(s) & hardware systems used at the client site....
Desktop Support Technician needed to support a Windows / O365 environment, setting up and deleting accounts, prepping equipment, etc. Tier 1 & Tier 2 levels and should be able to hit the ground...
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Overview Join our team as a day shift, full-time, IT Desktop Support Technician in Albuquerque, NM. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better Thrive: We empower...
At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply...
Position Summary The Help Desk Technician I will be the first tier level of support. Under general supervision, provide technical software, and hardware problem resolution to all end-users by...
Solid understanding of computer hardware, Microsoft Windows operating systems, Android OS, iOS, and common software applications. Experience with Microsoft Office 365 suite....
Responsibilities & Qualifications RESPONSIBILITIES Assist the Senior Technical IT Support Specialist, providing helpdesk support in the effort to keep systems functioning as required Installation,...
Overview Edgewater Federal Solutions is seeking Senior End User Support Specialist who can work on both classified and unclassified machines in a highly secure area. The work will be entirely...
Overview Edgewater Federal Solutions is seeking a Senior Help Desk Specialist to support the IT program at a major national laboratory. Our department has a mission to deliver next-generation...
IT Support Tech 1 (req32698) University of New Mexico in Albuquerque, NM Apply Now Type: Full-Time Salary: Hourly: $18.09 - $23.58 Posted: 03/07/2025 Category: IT Support and Training Requisition...
., operating systems, hardware, networking, software applications). Excellent communication and interpersonal skills, with the ability to explain complex technical concepts in simple terms....
Demographic Data for Albuquerque, NM
Moving to Albuquerque, NM? Find some basic demographic data about Albuquerque, NM below.
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Salary for Help Desk Analyst Jobs in Albuquerque, NM
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Albuquerque, NM offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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