Help Desk Analyst Jobs in Montana
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
IS&T Support Specialist II Job Category: Information Syst & Tech Requisition Number: ISTSU001059 now Posting Details Posted: March 10, 2025 Full-Time On-site Locations Showing 1 location Missoula,...
systems Assisting our partners and customers with deploying the SDS software Patching and updating the operating systems and SDS software on SDS Appliances Fulfilling IT maintenance tasks scheduled...
Our client is seeking a dedicated Sr. Desktop Support/Tech to join their team. This full-time, onsite position is based at our client's corporate headquarters and operates between 9:00 AM and 5:30...
Epsilon, Inc. Desktop Support Specialist I - Ft Peck, MT in Fort Peck , Montana Desktop Support Specialist I Who is Epsilon: Epsilon is an IT Services company that was founded in 2009 and has...
About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in...
BOSS OFFICE PRODUCTS Computer / Network Technician in SIDNEY , Montana Computer / Network Technician - can be based out of Glendive, Miles City or Sidney. JOB OVERVIEW: Boss Office Products is...
About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in...
IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines...
Remote Worksystems, and virtual environments on Mac OS Experienced with Service Now/ITSM ticketing systems and various SaaS applications (G-Suite, Slack, Okta, etc.)...
Red River Systems Support Engineer II in Helena , Montana Basic Qualifications: U.S. Citizenship Required Red River offers a competitive salary, excellent benefits and an exceptional work...
Operations Support Engineer Anywhere Type: Contract Category: Support Industry: Financial Services Workplace Type: Remote Reference ID: JN -...48 Date Posted: 02/20/2025 Shortcut: Description...
Remote WorkWilson Language Training Customer Support Specialist in Helena , Montana Customer Support Specialist Department: Customer Support Location: Here at Wilson Language Training, we are committed to...
Systems assistance Strong communication skills - Clearly convey information and ideas through a variety of media to individuals or groups....
Overview The Corporate Support Specialist position is responsible for corporate technical support issues and workstation management (e.g. desktops, laptops, phones). The Corporate Support...
This role requires the candidate to work from our office in either Miles City, Helena, or Billings, MT. Remote work is not available for this position Position General Responsibilities: Provide...
Demographic Data for Montana
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Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Montana
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Montana offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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