Help Desk Analyst Jobs in Gladstone, MO

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 38 Jobs

Advanced Technical Support Specialist

  • Kansas City, MO (7 miles from Gladstone, MO)
  • 1 day ago
  • Kansas City, MO (7 miles from Gladstone, MO)
  • 1 day ago

The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...

Desktop Support

  • Lenexa, KS (21 miles from Gladstone, MO)
  • 2 days ago
  • Lenexa, KS (21 miles from Gladstone, MO)
  • 2 days ago

Must demonstrate proficiency in the use of Microsoft operating systems and Microsoft Office Suite software....

Network Support Specialist

  • Kansas City, KS (7 miles from Gladstone, MO)
  • 2 days ago
  • Kansas City, KS (7 miles from Gladstone, MO)
  • 2 days ago

Kforce has a client in Kansas City, KS that is seeking a Network Support Specialist with on-site support responsibility for all IT related functions by performing activities pertaining to...

Systems Support Analyst - GIS

  • Kansas City, MO (7 miles from Gladstone, MO)
  • 3 days ago
  • Kansas City, MO (7 miles from Gladstone, MO)
  • 3 days ago

JOB TITLE: Systems Support Analyst - GIS REQUISITION: FOS00EP DEPARTMENT: Support Services - F&M Service Center, Johnson County Service Center or Topeka General Office LOCATION: Kansas City, MO...

IT Support Manager

  • Shawnee, KS (14 miles from Gladstone, MO)
  • 5 days ago
  • Shawnee, KS (14 miles from Gladstone, MO)
  • 5 days ago

Job Posting Office of Information Technology Services (OITS) Our employees are our most valuable resource, pivotal to our success. OITS is dedicated to fostering a work environment that values...

Help Desk Technician - SY25/26

  • Kansas City, KS (7 miles from Gladstone, MO)
  • 7 days ago
  • Kansas City, KS (7 miles from Gladstone, MO)
  • 7 days ago

Proficient in the use of multiple operating systems, including Windows 10 and Windows 11. Apple Mac OS X and iOS experience highly desired. Must be organized and detail oriented....

Local Desktop Technician

  • Kansas City, MO (7 miles from Gladstone, MO)
  • 10 days ago
  • Kansas City, MO (7 miles from Gladstone, MO)
  • 10 days ago

Insight Global is seeking a Desktop Support Technician in the Kansas City area to report to the Plaza area 5 days a week. This position will be focused on Help Desk/Desktop tickets to help resolve...

Technical Support Analyst (Th-Su 8pm-6:00am CST)

  • Mission, KS (13 miles from Gladstone, MO)
  • 12 days ago
  • Mission, KS (13 miles from Gladstone, MO)
  • 12 days ago

Who is ScriptPro? Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you’ll be part of a dynamic...

Remote Work

Lab Support Engineer

  • Overland Park, KS (20 miles from Gladstone, MO)
  • 12 days ago
  • Overland Park, KS (20 miles from Gladstone, MO)
  • 12 days ago

Experience with different mobile operating systems such as Android and iOS Dependable, trustworthy, good attention to detail, organized and efficient Education Requirements: Bachelor of Science in related...

Technical Support Specialist

  • Kansas City, MO (7 miles from Gladstone, MO)
  • 12 days ago
  • Kansas City, MO (7 miles from Gladstone, MO)
  • 12 days ago

A client of Insight Global is looking for a Technical Support Specialist to join the team. This candidate will play a critical role in supporting the clients needs and will be assisting with...

Desktop Support

  • Lenexa, KS (21 miles from Gladstone, MO)
  • 13 days ago
  • Lenexa, KS (21 miles from Gladstone, MO)
  • 13 days ago

Desktop Support Location : 15701 W 95th St, Lenexa, KS 66219 Duration : 12+ months Contract (with possible extension) Job Description: Experience with deskside support to build machines, install...

Desktop Technician

  • Lenexa, KS (21 miles from Gladstone, MO)
  • 14 days ago
  • Lenexa, KS (21 miles from Gladstone, MO)
  • 14 days ago

Working 100% onsite in Lenexa KS Top Skills - Must Haves Windows 10 / 11 Office 365 Desktop Top Skills' Details- Windows 10 Troubleshooting and basic end client network support skills- Primarily...

Summer Help Desk Technician

  • Platte City, MO (15 miles from Gladstone, MO)
  • 15 days ago
  • Platte City, MO (15 miles from Gladstone, MO)
  • 15 days ago

Salary Not Available Summer Help Desk Technician (Not Available) Location: Platte City, MO - 64079 Positions available: 1 Job #: 4958241 Source: K12JobSpot Posted: 4/4/2025 Web Site:...

Help Desk Technician

  • Leavenworth, KS (17 miles from Gladstone, MO)
  • 17 days ago
  • Leavenworth, KS (17 miles from Gladstone, MO)
  • 17 days ago

Help Desk Technician Job Location US-KS-Fort Leavenworth ID 2025-5559 Company 7EM Job Summary: Seventh Emergence is looking for a Help Desk Technician to join our company. Job Duties and...

IT Support Analyst Supervisor

  • Shawnee, KS (14 miles from Gladstone, MO)
  • 18 days ago
  • Shawnee, KS (14 miles from Gladstone, MO)
  • 18 days ago

Leadership experience in supervising staff in an IT support environment Extensive knowledge and experience using and supporting MS Windows Operating Systems, Office products, configuring and troubleshooting...

Demographic Data for Gladstone, MO

Moving to Gladstone, MO? Find some basic demographic data about Gladstone, MO below.

Local
National
6,155,177
151,336

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
QA
Help Desk Essentials
This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...
Udemy
IT Help Desk for Beginners
Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Analyst Jobs in Gladstone, MO

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Gladstone, MO offer the following education background
Bachelor's Degree
43.7%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Gladstone, MO
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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