Help Desk Analyst Jobs in Worcester, MA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Westborough, MA (9 miles from Worcester, MA)
- 13 hours ago
- Westborough, MA (9 miles from Worcester, MA)
- 13 hours ago
The ideal candidate will have 5-10 years of hands-on experience with Microsoft technologies, including Windows operating systems, Microsoft 365, SharePoint, and Teams....
- Westborough, MA (9 miles from Worcester, MA)
- 13 hours ago
- Westborough, MA (9 miles from Worcester, MA)
- 13 hours ago
un Part Time IT Support Role (Westborough) compensation: $25-$35/hr employment type: job title: Part Time IT Support Role I'm currently working with a fortune 300 home building company and they...
Hardware Support Engineer, MSP CX
- Westborough, MA (9 miles from Worcester, MA)
- 3 days ago
- Westborough, MA (9 miles from Worcester, MA)
- 3 days ago
Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit...
- Littleton, MA (24 miles from Worcester, MA)
- 4 days ago
- Littleton, MA (24 miles from Worcester, MA)
- 4 days ago
Job Posting Start Date 03-06-2025 Job Posting End Date 04-14-2025 Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative...
Technical Support Specialist (Electro\/Mechanical)
- Oxford, MA (10 miles from Worcester, MA)
- 4 days ago
- Oxford, MA (10 miles from Worcester, MA)
- 4 days ago
Our client is currently seeking a Technical Support Specialist (Electro/Mechanical) Job Title: Technical Support Specialist Location: Marlborough, MA Type: Full-time, Permanent Salary: $30 per...
Sr. Safety Support Engineer, RSE
- Westborough, MA (9 miles from Worcester, MA)
- 5 days ago
- Westborough, MA (9 miles from Worcester, MA)
- 5 days ago
Amazon Robotics designs, manufactures and implements technologies within operations centers at the heart of Amazons core business. We are seeking exceptional and self-motivated individuals to...
IT Client Support Specialist Tufts University
- Grafton, MA (7 miles from Worcester, MA)
- 5 days ago
- Grafton, MA (7 miles from Worcester, MA)
- 5 days ago
Overview Tufts Technology Services (TTS) is a university-wide service organization committed to delivering adaptable, results driven technology solutions in support of Tufts mission of teaching,...
- Framingham, MA (19 miles from Worcester, MA)
- 6 days ago
- Framingham, MA (19 miles from Worcester, MA)
- 6 days ago
Overview HealthDrive is seeking an HR Helpdesk Specialist to join our team! The HR Helpdesk Specialist will serve as the first point of contact for all HR-related inquiries, providing high-quality...
Overview NSC Global is currently looking for a Field Deskside Support Engineer to join our growing company. NSC Global provides global network implementation and support solutions to world-class...
Sales Applications Support Analyst II
- Milford, MA (16 miles from Worcester, MA)
- 7 days ago
- Milford, MA (16 miles from Worcester, MA)
- 7 days ago
Overview Interested in joining our Applications team? Do you enjoy traveling and networking with customers?TA Instruments Applications Organization is comprised of highly skilled, motivated and...
Field Computer Support Specialist
- Webster, MA (14 miles from Worcester, MA)
- 7 days ago
- Webster, MA (14 miles from Worcester, MA)
- 7 days ago
Return to Job Search Field Computer Support Specialist If you are detail-oriented, relish variety, and feel at home around all kinds of technology, consider becoming U-Haul's newest Field Computer...
Product Support Engineer - AR Hardware and Controls , Amazon Robotics Technical Support (ARTS)
- Westborough, MA (9 miles from Worcester, MA)
- 16 days ago
- Westborough, MA (9 miles from Worcester, MA)
- 16 days ago
Amazon Robotics designs, manufactures and implements cutting edge technologies within fulfillment centers at the heart of Amazon's core business. We are seeking exceptional and self-motivated...
Desktop Support Technician (35190-TYUN)
- Natick, MA (23 miles from Worcester, MA)
- 16 days ago
- Natick, MA (23 miles from Worcester, MA)
- 16 days ago
Responsibilities Install, configure, and troubleshoot computer systems and applications including desktops, laptops, network equipment, operating systems, desktop software and enterprise applications...
Technical Support Engineer, Amazon Robotics Technical Support
- Westborough, MA (9 miles from Worcester, MA)
- 18 days ago
- Westborough, MA (9 miles from Worcester, MA)
- 18 days ago
Are you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Amazon Robotics are seeking candidates with...
EDP Systems Analyst IV (Desktop Support Analyst) Massbay Community College
- Ashland, MA (17 miles from Worcester, MA)
- 28 days ago
- Ashland, MA (17 miles from Worcester, MA)
- 28 days ago
systems and applications; Works independently and exercises reasonable judgment with little supervision while providing clear documentation of activities and accomplishments; Assist with interviewing...
Demographic Data for Worcester, MA
Moving to Worcester, MA? Find some basic demographic data about Worcester, MA below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Worcester, MA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Worcester, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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