Help Desk Analyst Jobs in Worcester, MA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Woonsocket, RI (24 miles from Worcester, MA)
- 1 day ago
- Woonsocket, RI (24 miles from Worcester, MA)
- 1 day ago
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
- Boxborough, MA (21 miles from Worcester, MA)
- 2 days ago
- Boxborough, MA (21 miles from Worcester, MA)
- 2 days ago
Proficiency working with Windows and MacOS operating systems Computer imaging and deployment software Knowledge of enterprise communication solutions....
Prob Mgmt Support Engineer, GSS Elite Problem Solvers
- Westborough, MA (9 miles from Worcester, MA)
- 7 days ago
- Westborough, MA (9 miles from Worcester, MA)
- 7 days ago
Are you driven by innovation? Is solving problems through teamwork in your DNA? Do you thrive on seeing how your contributions impact the bigger picture? If you answered "yes" to any of these,...
Computer Technician A+ Instructor
- Devens, MA (21 miles from Worcester, MA)
- 9 days ago
- Devens, MA (21 miles from Worcester, MA)
- 9 days ago
Job Details Job Location : Shriver - Devens, MA Position Type : Full Time Education Level : High School Salary Range : $52000.00 Job Shift : Day Job Category : Education Description About Shriver...
IT Help Desk Summer 2025 Intern-Milford, MA
- Milford, MA (16 miles from Worcester, MA)
- 9 days ago
- Milford, MA (16 miles from Worcester, MA)
- 9 days ago
Information Technology-Intern Consigli Construction Co., Inc. Interested in an outstanding opportunity to become part of a team with a stellar reputation as a community engaged Employer of Choice?...
- Marlborough, MA (14 miles from Worcester, MA)
- 12 days ago
- Marlborough, MA (14 miles from Worcester, MA)
- 12 days ago
Assists in managing regularly used servers and services including e-mail, print and back-up servers, and their associated operating systems and software....
Technical Support Engineer - Level 1
- Westborough, MA (9 miles from Worcester, MA)
- 13 days ago
- Westborough, MA (9 miles from Worcester, MA)
- 13 days ago
Familiarity with firewall, switches, routers, servers, or storage concepts. o A knowledge of operating systems (Windows, Lunix, Unix) and scripting. o Windows server management / patching experience...
Technical Support Representative (Electromechanical Experience Needed)
- Ayer, MA (23 miles from Worcester, MA)
- 16 days ago
- Ayer, MA (23 miles from Worcester, MA)
- 16 days ago
Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply...
Tier 1 It Support Opening - Immediate Need! 100% On-Site In Ashland!
- Ashland, MA (17 miles from Worcester, MA)
- 16 days ago
- Ashland, MA (17 miles from Worcester, MA)
- 16 days ago
Knowledge of modern operating systems and MS Office 365 suite is essential. The role will support our Headquarters in Ashland, MA....
Technical Support Engineer - Level 1 (Third Shift)
- Westborough, MA (9 miles from Worcester, MA)
- 16 days ago
- Westborough, MA (9 miles from Worcester, MA)
- 16 days ago
Familiarity with firewall, switches, routers, servers, or storage concepts. o A knowledge of operating systems (Windows, Lunix, Unix) and scripting. o Windows server management / patching experience...
- Franklin, MA (23 miles from Worcester, MA)
- 17 days ago
- Franklin, MA (23 miles from Worcester, MA)
- 17 days ago
Lab Support Engineer II Job Description Title: Lab Support Engineer II Duration: 9 months Location: Franklin, MA What you'll achieve As a Lab Support Engineer 2, you will be responsible for...
Datacenter Lab Support Engineer
- Franklin, MA (23 miles from Worcester, MA)
- 19 days ago
- Franklin, MA (23 miles from Worcester, MA)
- 19 days ago
Job Title : Datacenter Lab Support Engineer Start Date : 4/21/2025 End Date : 1/31/2026 Location : Franklin, Massachusetts, United States Position Type : Onsite (5 days a week) Job Description: We...
IT Support Analyst I LOCATION Worcester DEPARTMENT NAME Services & Support DIVISION NAME Worcester Polytechnic Institute - WPI JOB DESCRIPTION SUMMARY The Service Desk Representative is...
Technical Support Analyst (W. Boston)
- Westborough, MA (9 miles from Worcester, MA)
- 20 days ago
- Westborough, MA (9 miles from Worcester, MA)
- 20 days ago
Technical Support Analyst (W. Boston) Infrastructure Westborough, Massachusetts Contract To Hire Mar 25, 2025 IT Support Specialist We're seeking a skilled IT Support Specialist to join a dynamic...
- Worcester, MA (2 miles from Worcester, MA)
- 20 days ago
- Worcester, MA (2 miles from Worcester, MA)
- 20 days ago
JOB TITLE IT Support Analyst I LOCATION Worcester DEPARTMENT NAME Services & Support DIVISION NAME Worcester Polytechnic Institute - WPI JOB DESCRIPTION SUMMARY The Service Desk Representative is...
Demographic Data for Worcester, MA
Moving to Worcester, MA? Find some basic demographic data about Worcester, MA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Worcester, MA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Worcester, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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