Help Desk Analyst Jobs in Wilmington, MA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Tier 1 Overnight Help Desk Support
- Boston, MA (15 miles from Wilmington, MA)
- 19 hours ago
- Boston, MA (15 miles from Wilmington, MA)
- 19 hours ago
A local healthcare client of ours is looking for Remote Overnight Help Desk Support to join their growing company!...
Remote Work- Boston, MA (15 miles from Wilmington, MA)
- 20 hours ago
- Boston, MA (15 miles from Wilmington, MA)
- 20 hours ago
An employer in the Carlsbad, CA area is looking for an IT Operations Analyst III to join their team to sit on-site in Boston, MA or Carlsbad, CA. The successful candidate will play a pivotal role...
Intern - Helpdesk Support (Westford, MA)
- Westford, MA (13 miles from Wilmington, MA)
- 1 day ago
- Westford, MA (13 miles from Wilmington, MA)
- 1 day ago
Description: IT Helpdesk Intern / Support Specialist At NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and...
Assist in the evaluation, testing and implementation of new and upgraded PC hardware and software, such as Windows Operating System, Mac Operating System, Microsoft Office, VPN clients, virus protection...
Customer service/Help desk Analyst REMOTE
- Boston, MA (15 miles from Wilmington, MA)
- 1 day ago
- Boston, MA (15 miles from Wilmington, MA)
- 1 day ago
Customer Service/Help Desk AnalystJob Type: Part-timeLocation: Boston, MASalary Range: $25 to $33 per hourJob Overview:As a Customer Service/Help Desk Analyst at Ernst & Young, you will be responsible...
Remote WorkIT Production Support Engineer
- Boston, MA (15 miles from Wilmington, MA)
- 1 day ago
- Boston, MA (15 miles from Wilmington, MA)
- 1 day ago
Python Understanding of Microsoft Operating Systems and Active Directory Deep Understanding of File Transfer architecture and orchestration Critical thinker with the confidence to successfully identify...
- Boston, MA (15 miles from Wilmington, MA)
- 1 day ago
- Boston, MA (15 miles from Wilmington, MA)
- 1 day ago
BAIN CAPITAL OVERVIEW With approximately $185 billion of assets under management, Bain Capital is one of the worlds leading private investment firms. We create lasting impact for our investors,...
- Boxborough, MA (18 miles from Wilmington, MA)
- 2 days ago
- Boxborough, MA (18 miles from Wilmington, MA)
- 2 days ago
Proficiency working with Windows and MacOS operating systems Computer imaging and deployment software Knowledge of enterprise communication solutions....
- Boston, MA (15 miles from Wilmington, MA)
- 2 days ago
- Boston, MA (15 miles from Wilmington, MA)
- 2 days ago
systems Knowledge of the methods of general reporting The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role....
IT Support Technician needed ASAP for a 1+ month contract position in Wilmington, MA! ****Position has very good potential to extend.**** Job Summary: We are seeking a motivated Level 1 IT Support...
- Andover, MA (5 miles from Wilmington, MA)
- 3 days ago
- Andover, MA (5 miles from Wilmington, MA)
- 3 days ago
Job Title: Helpdesk Location: Andover, MA Pay: $25-30/hr Company Summary: Our client is a proven leader in information technology, innovative strategic technical planning, and program management...
- Boston, MA (15 miles from Wilmington, MA)
- 3 days ago
- Boston, MA (15 miles from Wilmington, MA)
- 3 days ago
Provide support for operating system drivers, software, and firmware....
- Boston, MA (15 miles from Wilmington, MA)
- 3 days ago
- Boston, MA (15 miles from Wilmington, MA)
- 3 days ago
**Hybrid | Boston, MA** Our client is seeking a skilled and experienced Office 365 Support Engineer to join their IT team. The ideal candidate will have a strong background in deploying and...
Help Desk Intern - Summer 2025
- Boston, MA (15 miles from Wilmington, MA)
- 4 days ago
- Boston, MA (15 miles from Wilmington, MA)
- 4 days ago
systems Interest in learning imaging processes using Intune and learning about other IT support tools such as SysAid, ConnectWise, and Mimecast Excellent communication skills, both verbal and written...
Help Desk Support Technician I
- Somerville, MA (13 miles from Wilmington, MA)
- 4 days ago
- Somerville, MA (13 miles from Wilmington, MA)
- 4 days ago
Job Summary The Opportunity Help Desk Support Technician I, MGB Digital The MGB Digital Support Technician Team is growing!...
Demographic Data for Wilmington, MA
Moving to Wilmington, MA? Find some basic demographic data about Wilmington, MA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Wilmington, MA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Wilmington, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »