Help Desk Analyst Jobs in Westborough, MA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Woonsocket, RI (19 miles from Westborough, MA)
- 1 day ago
- Woonsocket, RI (19 miles from Westborough, MA)
- 1 day ago
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
Intern - Helpdesk Support (Westford, MA)
- Westford, MA (23 miles from Westborough, MA)
- 1 day ago
- Westford, MA (23 miles from Westborough, MA)
- 1 day ago
Description: IT Helpdesk Intern / Support Specialist At NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and...
- Boxborough, MA (16 miles from Westborough, MA)
- 2 days ago
- Boxborough, MA (16 miles from Westborough, MA)
- 2 days ago
Proficiency working with Windows and MacOS operating systems Computer imaging and deployment software Knowledge of enterprise communication solutions....
Business Operations Support Specialist
- Cumberland, RI (23 miles from Westborough, MA)
- 7 days ago
- Cumberland, RI (23 miles from Westborough, MA)
- 7 days ago
Business Operations Support Specialist Peak Performers - 4.5 Cumberland, RI Job Details Contract $28.97 - $30.41 an hour 1 day ago Benefits Health insurance Dental insurance Vision insurance...
Prob Mgmt Support Engineer, GSS Elite Problem Solvers
- Westborough, MA
- 7 days ago
- Westborough, MA
- 7 days ago
Are you driven by innovation? Is solving problems through teamwork in your DNA? Do you thrive on seeing how your contributions impact the bigger picture? If you answered "yes" to any of these,...
Computer Technician A+ Instructor
- Devens, MA (18 miles from Westborough, MA)
- 9 days ago
- Devens, MA (18 miles from Westborough, MA)
- 9 days ago
Job Details Job Location : Shriver - Devens, MA Position Type : Full Time Education Level : High School Salary Range : $52000.00 Job Shift : Day Job Category : Education Description About Shriver...
IT Help Desk Summer 2025 Intern-Milford, MA
- Milford, MA (8 miles from Westborough, MA)
- 9 days ago
- Milford, MA (8 miles from Westborough, MA)
- 9 days ago
Information Technology-Intern Consigli Construction Co., Inc. Interested in an outstanding opportunity to become part of a team with a stellar reputation as a community engaged Employer of Choice?...
Technical Support Engineer 4 - KK1013087
- Westford, MA (23 miles from Westborough, MA)
- 10 days ago
- Westford, MA (23 miles from Westborough, MA)
- 10 days ago
Technical Support Engineer 4 - TAC - Accelerated Response Care REMOTE: anywhere in the U.S Have you ever used your smartphone, or Netflix, or cable TV, or Wi-Fi and wonder how the giants in cloud...
- Marlborough, MA (6 miles from Westborough, MA)
- 12 days ago
- Marlborough, MA (6 miles from Westborough, MA)
- 12 days ago
Assists in managing regularly used servers and services including e-mail, print and back-up servers, and their associated operating systems and software....
- Waltham, MA (20 miles from Westborough, MA)
- 13 days ago
- Waltham, MA (20 miles from Westborough, MA)
- 13 days ago
Experience with MS Windows, MacOS, and background in Active Directory Experience with Microsoft SCCM and Operating System Deployment (OSD) Ability to lift 40 lbs Ability to research, design, and implement...
Familiarity with firewall, switches, routers, servers, or storage concepts. o A knowledge of operating systems (Windows, Lunix, Unix) and scripting. o Windows server management / patching experience...
Technical Support Representative (Electromechanical Experience Needed)
- Ayer, MA (20 miles from Westborough, MA)
- 16 days ago
- Ayer, MA (20 miles from Westborough, MA)
- 16 days ago
Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply...
Tier 1 It Support Opening - Immediate Need! 100% On-Site In Ashland!
- Ashland, MA (7 miles from Westborough, MA)
- 16 days ago
- Ashland, MA (7 miles from Westborough, MA)
- 16 days ago
Knowledge of modern operating systems and MS Office 365 suite is essential. The role will support our Headquarters in Ashland, MA....
IT Support - Taunton, MA & Lincoln, RI
- Lincoln, MA (18 miles from Westborough, MA)
- 17 days ago
- Lincoln, MA (18 miles from Westborough, MA)
- 17 days ago
This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values....
Technical Support Engineer - Level 1 (Third Shift)
- Westborough, MA
- 17 days ago
- Westborough, MA
- 17 days ago
Familiarity with firewall, switches, routers, servers, or storage concepts. o A knowledge of operating systems (Windows, Lunix, Unix) and scripting. o Windows server management / patching experience...
Demographic Data for Westborough, MA
Moving to Westborough, MA? Find some basic demographic data about Westborough, MA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Westborough, MA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Westborough, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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