Help Desk Analyst Jobs in North Reading, MA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Boston, MA (15 miles from North Reading, MA)
- 8 hours ago
- Boston, MA (15 miles from North Reading, MA)
- 8 hours ago
IT client, server, and network service delivery experience - 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience - 2+ years of corporate setting Windows, Mac or Linux Operating...
Epic Certified Willow Inpatient Support Specialist
- Boston, MA (15 miles from North Reading, MA)
- 16 hours ago
- Boston, MA (15 miles from North Reading, MA)
- 16 hours ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
- Cambridge, MA (14 miles from North Reading, MA)
- 17 hours ago
- Cambridge, MA (14 miles from North Reading, MA)
- 17 hours ago
Why Join Intellia? Our mission is to develop curative genome editing treatments that can positively transform the lives of people living with severe and life-threatening diseases. Beyond our...
IT Support Engineer, VIP Massachusetts Institute of Technology (MIT)
- Cambridge, MA (14 miles from North Reading, MA)
- 21 hours ago
- Cambridge, MA (14 miles from North Reading, MA)
- 21 hours ago
Posting Description IT SUPPORT ENGINEER, VIP, Information Systems and Technology (IS&T), to provide offsite and onsite incident response, problem management, endpoint management, project...
- Boston, MA (15 miles from North Reading, MA)
- 1 day ago
- Boston, MA (15 miles from North Reading, MA)
- 1 day ago
Job Title: Production Support Engineer Location: Boston, MA Duration: 12-Month Contract Position Overview: We are seeking a Production Support Engineer to manage daily production support for both...
- Boston, MA (15 miles from North Reading, MA)
- 1 day ago
- Boston, MA (15 miles from North Reading, MA)
- 1 day ago
Job description: Technical/Functional Skills iLab, Samplemanager LIMS, Empower, TIAMO, SDMA, eWorkbook, GxP, LabVantage. Experience Required 1. Lab Application L2 Level Support experience,...
- Boston, MA (15 miles from North Reading, MA)
- 1 day ago
- Boston, MA (15 miles from North Reading, MA)
- 1 day ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
- Newton, MA (16 miles from North Reading, MA)
- 1 day ago
- Newton, MA (16 miles from North Reading, MA)
- 1 day ago
Help Desk Technician (124917) Help Desk Technician - (124917) Atrius Health is a nonprofit healthcare leader delivering a system of connected care that enables us to know our patients better so...
- Cambridge, MA (14 miles from North Reading, MA)
- 1 day ago
- Cambridge, MA (14 miles from North Reading, MA)
- 1 day ago
Salesforce Support Specialist eEquals Cambridge, Massachusetts Responsibilities:Manage the eEquals Salesforce instance, including user setup, security settings, and data integrity.Configure and...
- Boston, MA (15 miles from North Reading, MA)
- 1 day ago
- Boston, MA (15 miles from North Reading, MA)
- 1 day ago
Basic Qualifications High school or equivalent diploma 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience 2+ years of supporting and maintaining a corporate network...
Device Support Engineer - Perfecto Mobile
- Lowell, MA (12 miles from North Reading, MA)
- 1 day ago
- Lowell, MA (12 miles from North Reading, MA)
- 1 day ago
systems Preferred: Knowledge of AWS, Confluence, JIRA, and Salesforce $56,350 - $79,600 a year Additionally, this position is eligible for benefits including, but not limited to, medical, dental, vision...
Senior Technical Support Engineer - US
- Boston, MA (15 miles from North Reading, MA)
- 1 day ago
- Boston, MA (15 miles from North Reading, MA)
- 1 day ago
Description Responsibilities: Provide technical support to worldwide customers and partners using all methods of communication. Troubleshoot to full resolution of issues within the Tufin suite and...
- Cambridge, MA (14 miles from North Reading, MA)
- 1 day ago
- Cambridge, MA (14 miles from North Reading, MA)
- 1 day ago
Technical Support Specialist Description Are you passionate about technology and enjoy helping people? Are you a proactive problem solver with exceptional communication skills? We are looking for...
- Cambridge, MA (14 miles from North Reading, MA)
- 2 days ago
- Cambridge, MA (14 miles from North Reading, MA)
- 2 days ago
MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...
- Cambridge, MA (14 miles from North Reading, MA)
- 2 days ago
- Cambridge, MA (14 miles from North Reading, MA)
- 2 days ago
IT SUPPORT ENGINEER, VIP, Information Systems and Technology (IS&T), to provide offsite and onsite incident response, problem management, endpoint management, project coordination, and knowledge...
Demographic Data for North Reading, MA
Moving to North Reading, MA? Find some basic demographic data about North Reading, MA below.
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Salary for Help Desk Analyst Jobs in North Reading, MA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in North Reading, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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