Help Desk Analyst Jobs in Franklin, MA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Senior Endpoint and Virtual Desktop Engineer
- Providence, RI (18 miles from Franklin, MA)
- 17 hours ago
- Providence, RI (18 miles from Franklin, MA)
- 17 hours ago
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
Advanced Technical Support Specialist
- Providence, RI (18 miles from Franklin, MA)
- 17 hours ago
- Providence, RI (18 miles from Franklin, MA)
- 17 hours ago
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
- Woonsocket, RI (7 miles from Franklin, MA)
- 1 day ago
- Woonsocket, RI (7 miles from Franklin, MA)
- 1 day ago
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
- Canton, MA (16 miles from Franklin, MA)
- 2 days ago
- Canton, MA (16 miles from Franklin, MA)
- 2 days ago
Description Cloud Support Engineers at MEDITECH provision resources in the public cloud through the use of coding and scripting tools. You will work closely with our Cloud Architects and will be...
Desktop Support Technician - Windows
- Bridgewater, MA (23 miles from Franklin, MA)
- 5 days ago
- Bridgewater, MA (23 miles from Franklin, MA)
- 5 days ago
Must have reliable personal transportation (Automobile) Basic Qualifications: Minimum 2 years of IT experience Minimum 2 years working knowledge of Windows operating system environment....
Business Operations Support Specialist
- Cumberland, RI (9 miles from Franklin, MA)
- 7 days ago
- Cumberland, RI (9 miles from Franklin, MA)
- 7 days ago
Business Operations Support Specialist Peak Performers - 4.5 Cumberland, RI Job Details Contract $28.97 - $30.41 an hour 1 day ago Benefits Health insurance Dental insurance Vision insurance...
Prob Mgmt Support Engineer, GSS Elite Problem Solvers
- Westborough, MA (16 miles from Franklin, MA)
- 7 days ago
- Westborough, MA (16 miles from Franklin, MA)
- 7 days ago
Are you driven by innovation? Is solving problems through teamwork in your DNA? Do you thrive on seeing how your contributions impact the bigger picture? If you answered "yes" to any of these,...
- Quincy, MA (23 miles from Franklin, MA)
- 9 days ago
- Quincy, MA (23 miles from Franklin, MA)
- 9 days ago
Senior Support Engineer At IntelyCare, purpose matters! We are changing the future of healthcare by changing the future of work for nurses. Weve built our mission-driven company on the idea that...
Computer Teacher and IT Support
- Quincy, MA (23 miles from Franklin, MA)
- 9 days ago
- Quincy, MA (23 miles from Franklin, MA)
- 9 days ago
Reports to: Associate Head of School or designee The Woodward School for Girls has been educating and empowering young women in grades 6-12 since 1894. Centrally located in downtown Quincy, MA,...
Cisco Certified (CCNA) Tech Support Engineer - Located in N. New Jersey
- Cambridge, MA (24 miles from Franklin, MA)
- 9 days ago
- Cambridge, MA (24 miles from Franklin, MA)
- 9 days ago
Allow your passion for improving lives to shine in this role where you'll be responsible for customer relationship management through the effective application of technical knowledge to...
IT Help Desk Summer 2025 Intern-Milford, MA
- Milford, MA (7 miles from Franklin, MA)
- 9 days ago
- Milford, MA (7 miles from Franklin, MA)
- 9 days ago
Information Technology-Intern Consigli Construction Co., Inc. Interested in an outstanding opportunity to become part of a team with a stellar reputation as a community engaged Employer of Choice?...
Data Entry Clerk / Help Desk Technician
- Cambridge, MA (24 miles from Franklin, MA)
- 10 days ago
- Cambridge, MA (24 miles from Franklin, MA)
- 10 days ago
desk support- Proficiency in Microsoft Office Suite and database management systems- Strong attention to detail and organizational skills- Excellent communication and problem-solving abilitiesAt Chesapeake...
Remote Work- Cambridge, MA (24 miles from Franklin, MA)
- 11 days ago
- Cambridge, MA (24 miles from Franklin, MA)
- 11 days ago
OPENTEXT - THE INFORMATION COMPANY As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a...
- Marlborough, MA (19 miles from Franklin, MA)
- 12 days ago
- Marlborough, MA (19 miles from Franklin, MA)
- 12 days ago
Assists in managing regularly used servers and services including e-mail, print and back-up servers, and their associated operating systems and software....
- Canton, MA (16 miles from Franklin, MA)
- 12 days ago
- Canton, MA (16 miles from Franklin, MA)
- 12 days ago
Platform Support Engineer Canton, MA, United States and 1 more (Hybrid) JOB DESCRIPTION Locations: Canton, MA or Jersey City, NJ (Hybrid) In this position, you'll be based in one of the above...
Remote WorkDemographic Data for Franklin, MA
Moving to Franklin, MA? Find some basic demographic data about Franklin, MA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Franklin, MA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Franklin, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »