Help Desk Analyst Jobs in New Orleans, LA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Provides consulting, training and support for all computer users in the Business School. Contributes to design and implementation of LAN based information systems and Intranet/Internet. Maintains...
Epic Certified Willow Inpatient Support Specialist
- New Orleans, LA
- 17 hours ago
- New Orleans, LA
- 17 hours ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
- New Orleans, LA
- 1 day ago
- New Orleans, LA
- 1 day ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
About Leviton At Leviton, we build what's next to light, power, and connect everyday spaces, from electrical to lighting, to data networks, and energy management. With over 115 years of history,...
NESD Help Desk Agent II - $25/hr - New Orleans
- New Orleans, LA
- 4 days ago
- New Orleans, LA
- 4 days ago
NESD Help Desk Agent II - $25/hr - New Orleans Clearance Level None Category Help Desk Location New Orleans, Louisiana (Hybrid Workplace) Key Skills For Success Customer Service Help Desk Support IT...
IT Field Services Technician/Desktop Support Specialist
- New Orleans, LA
- 5 days ago
- New Orleans, LA
- 5 days ago
systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved....
Essential Functions: Client technologies include Microsoft Windows and iOS operating systems....
POSITION: Help Desk Technician DEPARTMENT: IT REPORTS TO: IT Manager FLSA STATUS: Hourly/Non-Exempt Summary ASM Global, the leader in privately managed public assembly facilities, has an excellent...
Enterprise Service Desk Specialist V New Orleans, LA ( Job Type Full-time Description If you are looking for an exciting career opportunity in the IT, engineering, software development, logistics,...
Enterprise Service Desk Specialist III New Orleans, LA ( Job Type Full-time Description If you are looking for an exciting career opportunity in the IT, engineering, software development,...
['Miles IT', '4.1', 'Part Time Onsite IT Support', 'Apply on employer site', 'Apply now', 'New Orleans, LA'][]
- Harvey, LA (6 miles from New Orleans, LA)
- 30+ days ago
- Harvey, LA (6 miles from New Orleans, LA)
- 30+ days ago
Overview Provides timely and courteous service to internal and external clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to...
Job Title: Citrix Support Engineer Work Place Flexibility: Hybrid Legal Entity: Entergy Services, LLC Please note: Authorization to work in the United States is a precondition to employment in...
Company Description We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained...
Labcorp is recruiting an IT Customer Service Analyst in our Southeast territory. Get ready to redefine what's possible and discover your extraordinary potential at Labcorp. Here, you'll have the...
Demographic Data for New Orleans, LA
Moving to New Orleans, LA? Find some basic demographic data about New Orleans, LA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in New Orleans, LA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in New Orleans, LA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
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