Help Desk Analyst Jobs in Covington, LA

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-5 of 5 Jobs

IT Support Technician

  • Mandeville, LA (8 miles from Covington, LA)
  • 15 days ago
  • Mandeville, LA (8 miles from Covington, LA)
  • 15 days ago

In addition to the minimum requirements below, it is preferred that the candidate have experience with Virtual Desktop Infrastructure (VDI). This position will remain open for application through...

Help Desk Technician - AVALA Hospital - RH324

  • Covington, LA
  • 25 days ago
  • Covington, LA
  • 25 days ago

Summary Serves as the first point of contact for customers seeking technical assistance via phone or e-mail. Performs remote troubleshooting through diagnostic techniques and pertinent questions....

IT Help Desk Intern

  • Mandeville, LA (8 miles from Covington, LA)
  • 60+ days ago
  • Mandeville, LA (8 miles from Covington, LA)
  • 60+ days ago

Thank you for your interest in joining our team! At CGB, you can contribute to meaningful work, grow professionally and personally, and belong in a place where everyone has a voice. Founded in...

Gateway Systems Technical Support Engineer

  • Covington, LA
  • 45+ days ago
  • Covington, LA
  • 45+ days ago

Insight Global is searching for an Engineer to support one of our large clients. The Gateway Systems Technical Support Engineer will be responsible for the following: -Offer technical support and...

Junior Computer Repair Technician

  • Slidell, LA (23 miles from Covington, LA)
  • 90+ days ago
  • Slidell, LA (23 miles from Covington, LA)
  • 90+ days ago

Benefits: Competitive salary Free uniforms Training & development Company Overview NerdsToGo is a rapidly growing technology-based service company with a mission to provide the best white-glove...

Demographic Data for Covington, LA

Moving to Covington, LA? Find some basic demographic data about Covington, LA below.

Local
National
62,251
2,057
Medium

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
Udemy
Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...
QA
Help Desk Essentials
This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Help Desk Analyst Jobs in Covington, LA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Covington, LA offer the following education background
Bachelor's Degree
43.7%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Covington, LA
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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