Help Desk Analyst Jobs in Baton Rouge, LA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
The scope of the proposed services will include the following: Responsible for advanced field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems...
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Sr. End User Technical Support Analyst in Baton Rouge, LA
- Baton Rouge, LA
- 14 hours ago
- Baton Rouge, LA
- 14 hours ago
systems....
End User Technical Support Analyst in Baton Rouge, LA
- Baton Rouge, LA
- 14 hours ago
- Baton Rouge, LA
- 14 hours ago
End User Technical Support Analyst in Baton Rouge, LA Expertise and/or relevant experience in the following areas are mandatory: Customer Service Skills Windows Imaging and Driver Management User...
Windows Support Technician/End User Support Analyst
- Baton Rouge, LA
- 1 day ago
- Baton Rouge, LA
- 1 day ago
Key Responsibilities: Perform field support for desktop reimaging, new device deployment, and Windows 10 operating system installations....
Extensive knowledge of desktop operating systems, including Windows and Mac OS. Experience with cloud services, such as Microsoft 365....
Title: Help Desk Support - Onsite Location: Baton Rouge, LA, USA Length: Long term Restriction: W2 or C2C Description: Interview Type: Skype *** Very long term project initial PO for 1 year, expect...
Customer Care Specialist I - Technical Support
- Baton Rouge, LA
- 2 days ago
- Baton Rouge, LA
- 2 days ago
Company Cox Communications, Inc. Job Family Group Customer Care Group Job Profile Customer Care Specialist I Management Level Individual Contributor Flexible Work Option Can work remotely but need...
Remote WorkDirect Client: Desktop Support Analyst @ Baton Rouge, Louisiana Hybrid
- Baton Rouge, LA
- 2 days ago
- Baton Rouge, LA
- 2 days ago
The scope of the proposed services will include the following: Responsible for basic field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems...
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Red River Systems Support Engineer II in Baton Rouge , Louisiana Basic Qualifications: U.S. Citizenship Required Red River offers a competitive salary, excellent benefits and an exceptional work...
Technical Support Specialist Location: 100% REMOTE (Central & Eastern Time Zones ONLY) About the Role We are seeking an experienced Technical Customer Support Specialist. This role requires...
Remote WorkWilson Language Training Customer Support Specialist in Baton Rouge , Louisiana Customer Support Specialist Department: Customer Support Location: Here at Wilson Language Training, we are...
Demographic Data for Baton Rouge, LA
Moving to Baton Rouge, LA? Find some basic demographic data about Baton Rouge, LA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Baton Rouge, LA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Baton Rouge, LA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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