Help Desk Analyst Jobs in Wichita, KS
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
SUMMARY OF JOB RESPONSIBILITIES AND REQUIREMENTS JOB TITLE: Systems Support Analyst - CIS Support REQUISITION: CUS00H1 DEPARTMENT: Customer Ops Support - Wichita Service Center, Topeka General...
THIS IS A REMOTE POSITION: WORK FROM YOUR HOME Cybertron is a growth-oriented IT Services Provider in Wichita looking for a few exceptional people to add to our team. We are a hard-working team of...
Desk Support, IT Tech Support, Microsoft Windows, Troubleshooting Certifications: None Experience: 1 + years of related experience US Citizenship Required: Yes Job Description: Transform technology...
What you will do As Automation/SharePoint Intern you will be supporting the Residential Ducted Wichita/Cienega2/Source1 Business with implementation of R454B compliant Products, NPI introductions,...
Customer Service Technical Associate, Technical Support
- Wichita, KS
- 25 days ago
- Wichita, KS
- 25 days ago
At Wolters Kluwer TAA, customer experience is core to everything we do. Our Service Excellence Team's top priority is to make our customers successful and to ensure that their experience using...
Description Position Summary We are looking for IT professionals with an entrepreneurial drive to support our clients and contribute to a fast-paced team as the company grows. Our Help Desk...
Install and configure new hardware, maintain existing hardware, and track hardware inventory in real-time Operating system and software installation and configuration and maintain an accurate software...
TECHNICAL SUPPORT REPRESENTATIVE (Full-Time & Part-Time)
- Wichita, KS
- 45+ days ago
- Wichita, KS
- 45+ days ago
system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem...
Wichita Technical Support Representative (Part-Time)
- Wichita, KS
- 45+ days ago
- Wichita, KS
- 45+ days ago
oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating...
Wichita Technical Support Representative (Full-Time)
- Wichita, KS
- 45+ days ago
- Wichita, KS
- 45+ days ago
oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating...
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic ClinDoc Application Support Senior Analyst /...
- Wichita, KS
- 45+ days ago
- Wichita, KS
- 45+ days ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Clinical Application Support / Project Delivery Senior Analyst,...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support...
Service Desk Agent Employment Type: Full-Time, Mid Level Department: Information Technology CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the...
Demographic Data for Wichita, KS
Moving to Wichita, KS? Find some basic demographic data about Wichita, KS below.
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Salary for Help Desk Analyst Jobs in Wichita, KS
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Wichita, KS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Systems Center Configuration Manager
- Remote Desktop Protocol
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- DNS
- TCP/IP
- Windows 7
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Affirmative Action
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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