Help Desk Analyst Jobs in Lawrence, KS
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Desktop Technician, FT Days LMH Health - 3.6 Lawrence, KS Job Details Full-time Estimated: $43.8K - $55.5K a year 1 day ago Benefits Tuition reimbursement Qualifications TCP Software...
Computer Technician Part-Time - Information Technology
- Lawrence, KS
- 11 days ago
- Lawrence, KS
- 11 days ago
Computer Technician Part-Time - Information Technology Lawrence, KS, USA Req #381 Tuesday, April 8, 2025 Summary: This position will support the Citys Information Technology Department in various...
- Leavenworth, KS (21 miles from Lawrence, KS)
- 15 days ago
- Leavenworth, KS (21 miles from Lawrence, KS)
- 15 days ago
Help Desk Technician Job Location US-KS-Fort Leavenworth ID 2025-5559 Company 7EM Job Summary: Seventh Emergence is looking for a Help Desk Technician to join our company. Job Duties and...
Academic Technology Support Specialist
- Olathe, KS (23 miles from Lawrence, KS)
- 30+ days ago
- Olathe, KS (23 miles from Lawrence, KS)
- 30+ days ago
Academic Technology Support Specialist Mid-america Nazarene University - 3.8 Olathe, KS Job Details Full-time Estimated: $41.5K - $48.8K a year 22 hours ago Qualifications Management Computer...
- Leavenworth, KS (21 miles from Lawrence, KS)
- 30+ days ago
- Leavenworth, KS (21 miles from Lawrence, KS)
- 30+ days ago
Ensure information technology resources (computer hardware, network and operating systems software and telecommunications hardware) function properly and are maintained in good operating condition....
AIG Operations IT Support Services Consultant in ku , United States Job Purpose IT 1 AIG BAU Job Responsibilities IT AIG / ( / ) SME () BAU () / IT BAU Key Relationships (AIG) (AIG) / / Required...
IT Support Services Group Lead University of California, United States about 5 hours ago Location: Lawrence, KANSAS Job Type: FullTime Deadline: ; Lawrence Berkeley National Lab's (LBNL )...
AIG Operations IT Support Manager in ku , United States Job Purpose IT 1 AIG BAU Job Responsibilities IT / ( / ) SME () BAU () / IT BAU IT Direct Manager Direct Manager BAUPS Key Relationships...
Demographic Data for Lawrence, KS
Moving to Lawrence, KS? Find some basic demographic data about Lawrence, KS below.
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Salary for Help Desk Analyst Jobs in Lawrence, KS
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Lawrence, KS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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