Help Desk Analyst Jobs in Lawrence, KS
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Leavenworth, KS (21 miles from Lawrence, KS)
- 1 hour ago
- Leavenworth, KS (21 miles from Lawrence, KS)
- 1 hour ago
Ensure information technology resources (computer hardware, network and operating systems software and telecommunications hardware) function properly and are maintained in good operating condition....
- Olathe, KS (23 miles from Lawrence, KS)
- 1 day ago
- Olathe, KS (23 miles from Lawrence, KS)
- 1 day ago
Overview We are seeking a full-time Technical Support Specialist in our Olathe, KS location. In this role, you will be responsible for providing first level support to end users and responding to...
Good working knowledge using Windows, macOS, or Linux operating systems....
AIG Operations IT Support Services Consultant in ku , United States Job Purpose IT 1 AIG BAU Job Responsibilities IT AIG / ( / ) SME () BAU () / IT BAU Key Relationships (AIG) (AIG) / / Required...
IT Support Services Group Lead University of California, United States about 5 hours ago Location: Lawrence, KANSAS Job Type: FullTime Deadline: ; Lawrence Berkeley National Lab's (LBNL )...
AIG Operations IT Support Manager in ku , United States Job Purpose IT 1 AIG BAU Job Responsibilities IT / ( / ) SME () BAU () / IT BAU IT Direct Manager Direct Manager BAUPS Key Relationships...
Senior Technical Support Specialist
- Olathe, KS (23 miles from Lawrence, KS)
- 30+ days ago
- Olathe, KS (23 miles from Lawrence, KS)
- 30+ days ago
Powershell, Java, Python) for routine system management and problem-resolution Strong knowledge of operating systems (Windows, Linux, macOS) and networking protocols (TCP/IP, DNS, DHCP) with the ability...
Service Desk Technician Tier II
- Edwardsville, KS (22 miles from Lawrence, KS)
- 45+ days ago
- Edwardsville, KS (22 miles from Lawrence, KS)
- 45+ days ago
JOIN THE BEST TEAM IN SPORT & SPIRIT At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real...
Demographic Data for Lawrence, KS
Moving to Lawrence, KS? Find some basic demographic data about Lawrence, KS below.
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Title Synonyms
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Salary for Help Desk Analyst Jobs in Lawrence, KS
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Lawrence, KS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Systems Center Configuration Manager
- Remote Desktop Protocol
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- DNS
- TCP/IP
- Windows 7
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Affirmative Action
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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