Help Desk Analyst Jobs in Edwardsville, KS

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 62 Jobs

Retail Computer Technician

Overland Park, KS (20 miles from Edwardsville, KS)
4 hours ago

Overland Park, KS (20 miles from Edwardsville, KS)
4 hours ago

MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...

Desktop Support Technician

Overland Park, KS (20 miles from Edwardsville, KS)
6 hours ago

Overland Park, KS (20 miles from Edwardsville, KS)
6 hours ago

Knowledge of desktop applications and Microsoft based operating systems with emphasis on Windows 10, Outlook, Word, Excel, and Power Point. Office365 experience a plus....

Help Desk Technician - PT

Gladstone, MO (14 miles from Edwardsville, KS)
6 hours ago

Gladstone, MO (14 miles from Edwardsville, KS)
6 hours ago

systems, including Windows 10 and 11 Experienced with iPad and MacBook Outstanding knowledge of Active Directory users and computer operations Must exhibit advanced technical troubleshooting skills...

Help Desk Technician - FWS

Gladstone, MO (14 miles from Edwardsville, KS)
6 hours ago

Gladstone, MO (14 miles from Edwardsville, KS)
6 hours ago

IT Desktop Support Engineer

Overland Park, KS (20 miles from Edwardsville, KS)
7 hours ago

Overland Park, KS (20 miles from Edwardsville, KS)
7 hours ago

Who We Are At Lucet, we are industry leaders in behavioral health, dedicated to helping people live healthy, balanced lives. Our purpose is to advocate for and improve the overall well-being of...

Technical Support Specialist

Olathe, KS (14 miles from Edwardsville, KS)
18 hours ago

Olathe, KS (14 miles from Edwardsville, KS)
18 hours ago

Overview We are seeking a full-time Technical Support Specialist in our Olathe, KS location. In this role, you will be responsible for providing first level support to end users and responding to...

Principal - Advanced Enterprise Product Support Engineer

Overland Park, KS (20 miles from Edwardsville, KS)
18 hours ago

Overland Park, KS (20 miles from Edwardsville, KS)
18 hours ago

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation...

Epic Certified Willow Inpatient Support Specialist

Kansas City, MO (10 miles from Edwardsville, KS)
1 day ago

Kansas City, MO (10 miles from Edwardsville, KS)
1 day ago

Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...

Service Desk Technician (IT Help Desk)

Shawnee, KS (7 miles from Edwardsville, KS)
1 day ago

Shawnee, KS (7 miles from Edwardsville, KS)
1 day ago

General information Press space or enter keys to toggle section visibility JobID 15550 Position Level Individual Contributor Team Information Technology Working Time Full-Time Position Type...

Remote Work

Technical Support Representative

Lenexa, KS (12 miles from Edwardsville, KS)
1 day ago

Lenexa, KS (12 miles from Edwardsville, KS)
1 day ago

Electrical Support Representative Job Description Help customers resolve issues with the hazardous monitoring system. You will track problematic sites and create reports about reported problems to...

US - E - Consulting - Project Delivery Specialist - Epic Certified Willow Inpatient Support Specialist - CBO - Operations and Technology Transformation - PDM - 209685

Kansas City, MO (10 miles from Edwardsville, KS)
1 day ago

Kansas City, MO (10 miles from Edwardsville, KS)
1 day ago

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...

Manager, Maintenance and IT Support Fulfillment Center

Liberty, MO (24 miles from Edwardsville, KS)
2 days ago

Liberty, MO (24 miles from Edwardsville, KS)
2 days ago

Responsible for directing and overseeing the activities of all Maintenance and Local IT team members in the Micro Fulfillment Center. Responsible for developing and implementing Preventive,...

Specify Software Helpdesk Assistant

Lawrence, KS (22 miles from Edwardsville, KS)
2 days ago

Lawrence, KS (22 miles from Edwardsville, KS)
2 days ago

Good working knowledge using Windows, macOS, or Linux operating systems....

IT Support Technician

Kansas City, MO (10 miles from Edwardsville, KS)
2 days ago

Kansas City, MO (10 miles from Edwardsville, KS)
2 days ago

. - Skilled in operating systems such as Windows and Mac software. - Extensive experience in troubleshooting hardware and software for end-user devices. - In-depth knowledge of mobile devices, particularly...

IT Operations Analyst Job Details Black & Veatch Family of Companies

Overland Park, KS (20 miles from Edwardsville, KS)
5 days ago

Overland Park, KS (20 miles from Edwardsville, KS)
5 days ago

IT Operations Analyst Date: Mar 5, 2025 Location: Overland Park, KS, US Company: Black & Veatch Family of Companies Together, we own our company, our future, and our shared success. As an...

View all 62 jobs

Demographic Data for Edwardsville, KS

Moving to Edwardsville, KS? Find some basic demographic data about Edwardsville, KS below.

Median Age

Average Household Income

Home Value vs Household Income in Edwardsville, KS

Local

National

Total Population

2,937,772

Number of Businesses

74,336

Help Desk Analyst Online Courses and Training Opportunities

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Help Desk Analyst

A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...

IT Help Desk for Beginners

Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...

IT Help Desk Professional

Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want...

Title Synonyms

Users interested in this job title also searched for the following job title

Help Desk Technician

Salary for Help Desk Analyst Jobs in Edwardsville, KS

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Edwardsville, KS offer the following education background

Bachelor's Degree

43.7%

Master's Degree

23.0%

Associate's Degree

14.4%

Vocational Degree or Certification

9.7%

High School or GED

6.3%

Doctorate Degree

1.6%

Some College

0.9%

Some High School

0.3%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Edwardsville, KS

2-4 years

36.5%

Less than 1 year

25.1%

1-2 years

23.2%

4-6 years

10.7%

None

3.2%

6-8 years

0.8%

10+ years

0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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