Help Desk Analyst Jobs in Springfield, IL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Technical Support Specialist - PBMAD022825_11-4658
- Springfield, IL
- 6 days ago
- Springfield, IL
- 6 days ago
at Beacon Hill Solutions Group, LLC in Springfield, Illinois, United States Job Description Position: Technical Support Specialist Location: 100% REMOTE (Central & Eastern Time Zones ONLY) About...
Remote WorkRed River Systems Support Engineer II in Springfield , Illinois Basic Qualifications: U.S. Citizenship Required Red River offers a competitive salary, excellent benefits and an exceptional work...
Information Systems Technician II - Desktop Support
- Springfield, IL
- 8 days ago
- Springfield, IL
- 8 days ago
Office of the Illinois Secretary of State Alexi Giannoulias Job Title: Information Systems Technician II - Desktop Support Division: Information Technology Union: IFT Location: 2701 S Dirksen...
Technical Support Specialist Location: 100% REMOTE (Central & Eastern Time Zones ONLY) About the Role We are seeking an experienced Technical Customer Support Specialist. This role requires...
Remote WorkEliassen Group Operations Support Engineer in Springfield , Illinois Operations Support Engineer Anywhere Type: Contract Category: Support Industry: Financial Services Workplace Type: Remote...
Remote WorkLumen Lead Software Support Engineer in Springfield , Illinois About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly,...
Wilson Language Training Customer Support Specialist in Springfield , Illinois Customer Support Specialist Department: Customer Support Location: Here at Wilson Language Training, we are committed...
Help Desk / IT Outreach (Principal Consultant #1652)
- Springfield, IL
- 14 days ago
- Springfield, IL
- 14 days ago
(COPY OF TRANSCRIPTS REQUIRED AT TIME OF APPLICATION) Two years of basic customer service experience (in addition to education requirements) providing technical and/or help desk support with billing...
Customer Support Analyst - 2nd Shift (Remote)
- Springfield, IL
- 18 days ago
- Springfield, IL
- 18 days ago
Date Posted: 2025-02-18 Country: United States of America Location: HIL99: Field Office Remote Location, Remote City, IL, 62701 USA Position Role Type: Unspecified Joining Collins Aerospace isn't...
Senior Customer Support Analyst - 2nd Shift (Remote)
- Springfield, IL
- 18 days ago
- Springfield, IL
- 18 days ago
Date Posted: 2025-02-18 Country: United States of America Location: HIL99: Field Office Remote Location, Remote City, IL, 62701 USA Position Role Type: Unspecified Joining Collins Aerospace isn't...
Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise, Paragon, Altera TouchWorks, Altera...
Knowledge of operating systems (WINDOWS, LINUX). Hands on Linux shell commands to configure servers, track memory & disk usage, file management and permissions is required....
EDB Senior Support Engineer ll in Springfield , Illinois A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional,...
Remote WorkCAI Technical Support Analyst (2nd Shift) in Springfield , Illinois Job ID Number R4762 Employment Type Full time Worksite Flexibility Remote Job Summary As a Technical Support Analyst (2nd Shift)...
Systems; Windows, Windows Server, group policy, firewalls and antivirus software and the impacts of such on various programs/network topographies Network, troubleshooting experience with various network...
Demographic Data for Springfield, IL
Moving to Springfield, IL? Find some basic demographic data about Springfield, IL below.
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Salary for Help Desk Analyst Jobs in Springfield, IL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Springfield, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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