Help Desk Analyst Jobs in Scott Air Force Base, IL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Integration & SCADA Support Engineer
- Fairview Heights, IL (9 miles from Scott Air Force Base, IL)
- 2 days ago
- Fairview Heights, IL (9 miles from Scott Air Force Base, IL)
- 2 days ago
If you aspire to start a career working alongside experts in the field, gaining the knowledge and experience to become an expert yourself, this is a fantastic opportunity for you. You will have...
Information Technology Assistant
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 2 days ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 2 days ago
Alliance Credit Union is a leader in the St. Louis area financial community, providing the best in service and rates to our members. At Alliance Credit Union, our people are our greatest...
Technical Support Engineer (Service Desk Engineer) - After Hours
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 3 days ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 3 days ago
GadellNet Consulting Services is a rapidly growing IT company based in the Midwest, providing technology solutions to hundreds of businesses across various markets. We are also a family-friendly...
A/V Technology Support Specialist
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 4 days ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 4 days ago
Proficiency with macOS and applications on Apple operating systems, including Office or macOS. Keynote required....
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 4 days ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 4 days ago
** We are looking for Level II, Level III, and Level IV** Must-Haves: We need 1-4+ years of experience with hands-on support experience in an MSP environment. Advanced technical knowledge in...
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 5 days ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 5 days ago
Overview Are you looking for a career with premium benefits and the potential for growth? At TKC Holdings, we’ve created something special, a better place to work and grow. Many employees start...
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 6 days ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 6 days ago
Must Have: 2 - 3 years of experience in a similar position. 23 years of hands-on support experience in an MSP environment. Advanced technical knowledge in Windows servers, networking protocols,...
Remote WorkDesktop Specialist TEKsystems c/o Allegis Group Today Secret IT - Support Scott Air Force Base, IL (ON-SITE/OFFICE) Job Description The Technical Support Specialist has the skills and abilities to...
Lead Technical Support Engineer I
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 10 days ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 10 days ago
Strong knowledge of Windows operating systems, Active Directory, and network fundamentals. Experience working with identity management platforms such as Active Directory....
- O Fallon, IL (5 miles from Scott Air Force Base, IL)
- 12 days ago
- O Fallon, IL (5 miles from Scott Air Force Base, IL)
- 12 days ago
US Citizen with the ability to obtain/maintain a security clearance when needed Strong knowledge of various operating systems (Windows, macOS, Linux)....
Field Service Technical Support
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 13 days ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 13 days ago
system installation....
Junior Helpdesk Specialist (Overnight)
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 17 days ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 17 days ago
Overview Junior Helpdesk Specialist (Overnight) St. Louis, MO Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where...
Help Desk Tier 2 - Mid (Sys Admin)
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 17 days ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 17 days ago
Responsibilities & Qualifications RESPONSIBILITIES The Tier 2 Help Desk System Administrator is expected to be able to: Uses automated information systems to analyze routine situations. Reviews...
Epic Orders/ClinDoc/ASAP Support Specialist
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 20 days ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 20 days ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Orders/ClinDoc/ASAP Support Specialist you will...
Company Overview By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for...
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Scott Air Force Base, IL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Scott Air Force Base, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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