Help Desk Analyst Jobs in Scott Afb, IL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 12 hours ago
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 12 hours ago
System, Microsoft Teams, SharePoint, SCCM, Visio, Project and various workstation software Excellent customer service skills with the proven ability to build and establish a rapport with a diverse...
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 16 hours ago
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 16 hours ago
Company Description AZZ Inc. is the leading independent provider of hot-dip galvanizing, spin galvanizing, powder coating, plating, and coil coating solutions to a broad range of end-markets....
IT Training Coordinator/Help Desk Support
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 16 hours ago
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 16 hours ago
Position Type: Full-time, 12-month position Summary Principia is looking for an IT Training Coordinator/Basic Help Desk Support person....
Epic Certified Willow Inpatient Support Specialist
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 16 hours ago
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 16 hours ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 1 day ago
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 1 day ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
Remote Part-Time User Support Representative - Technical Support
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 1 day ago
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 1 day ago
Overview Enterprise Mobility is excited to announce we currently have openings for a Part-Time User Support Representative in our Support Services, Global User Support - Technical Department. This...
Remote WorkRemote User Support Representative - Technical Support
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 1 day ago
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 1 day ago
Overview Enterprise Mobility is excited to announce we currently have an opening for a User Support Representative in our Support Services, Global User Support - Technical Department. This is a...
Remote WorkDESKTOP and HELPDESK SUPPORT NEW
- Scott Air Force Base, IL
- 1 day ago
- Scott Air Force Base, IL
- 1 day ago
Help Desk support shall include troubleshooting analysis, diagnosis, and resolution of workstation and peripheral problems IAW approved baseline configurations....
Service/Help Desk Technician Softek Global Services LLC View Employer's ProfileFOLLOW EMPLOYER Yesterday Secret Mid Level Career (5+ yrs experience) $70,000 - $80,000 Occasional travel IT -...
US Citizen with the ability to obtain/maintain a security clearance when needed Strong knowledge of various operating systems (Windows, macOS, Linux)....
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 4 days ago
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 4 days ago
system updates and security updates....
Technical Support Specialist III - Desktop Support Washington University in St. Louis
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 5 days ago
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 5 days ago
systems, software, and hardware....
Technical Support Specialist III - Desktop Support
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 6 days ago
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 6 days ago
systems, software, and hardware....
Asset Management and Support Engineer
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 8 days ago
- Saint Louis, MO (19 miles from Scott Afb, IL)
- 8 days ago
This role is critical maintain accountability for the management of all IT assets for Build-A-Bear and ensure proper focus is placed on asset management to positively impact our cost of doing...
- Scott Air Force Base, IL
- 11 days ago
- Scott Air Force Base, IL
- 11 days ago
Help Desk support shall include troubleshooting analysis, diagnosis, and resolution of workstation and peripheral problems IAW approved baseline configurations....
Demographic Data for Scott Afb, IL
Moving to Scott Afb, IL? Find some basic demographic data about Scott Afb, IL below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Scott Afb, IL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Scott Afb, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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