Help Desk Analyst Jobs in Rockford, IL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Train users on internal systems and Microsoft Office Provide level one help desk support Maintain records of hardware, licenses, and media Enter purchase requests Load/Catalog backup media....
Date Posted: 2025-02-07 Country: United States of America Location: A01: Rockford - Aerospace 4747 Harrison Avenue, Rockford, IL, 61125 USA Position Role Type: Remote Joining Collins Aerospace...
- Beloit, WI (16 miles from Rockford, IL)
- 30+ days ago
- Beloit, WI (16 miles from Rockford, IL)
- 30+ days ago
ABC Supply is North Americas largest wholesale distributor of exterior and interior building products. ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Great...
- Loves Park, IL (7 miles from Rockford, IL)
- 30+ days ago
- Loves Park, IL (7 miles from Rockford, IL)
- 30+ days ago
Technical Support Engineer Requisition ID: 41943 Job Location(s): Loves Park, IL, US Job Description Technical Support Engineers report to the NAM Technical Support Manager and will serve as the...
- Freeport, IL (24 miles from Rockford, IL)
- 45+ days ago
- Freeport, IL (24 miles from Rockford, IL)
- 45+ days ago
Thank you for your interest in joining our team! At CGB, you can contribute to meaningful work, grow professionally and personally, and belong in a place where everyone has a voice. Founded in...
Diesel Technical Support Specialist
- Beloit, WI (16 miles from Rockford, IL)
- 60+ days ago
- Beloit, WI (16 miles from Rockford, IL)
- 60+ days ago
The Technical Support Specialist is a member of the Technical Support team. Each team member has specialties but must also have general capabilities. The Technical Support Department supports the...
Let’s change lives together. Join a purpose-driven community of champions. Position Purpose: The IT Help Desk II technician will support the IT department in maintaining network infrastructure,...
Position Type: Technology/Software Support Specialist Date Posted: 12/5/2024 Location: Administration - Information Technology/Services Additional Information: Show/Hide ROCKFORD PUBLIC...
Demographic Data for Rockford, IL
Moving to Rockford, IL? Find some basic demographic data about Rockford, IL below.
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Salary for Help Desk Analyst Jobs in Rockford, IL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Rockford, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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