Help Desk Analyst Jobs in Rock Island, IL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Epic Certified Willow Inpatient Support Specialist
- Davenport, IA (3 miles from Rock Island, IL)
- 16 hours ago
- Davenport, IA (3 miles from Rock Island, IL)
- 16 hours ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
- Davenport, IA (3 miles from Rock Island, IL)
- 1 day ago
- Davenport, IA (3 miles from Rock Island, IL)
- 1 day ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
SAIC Help Desk Systems Administrator in ROCK ISLAND , Illinois Description SAIC is currently seeking a Help Desk Systems Administrator in Rock Island, IL responsible for the daily operation of...
- Moline, IL (4 miles from Rock Island, IL)
- 26 days ago
- Moline, IL (4 miles from Rock Island, IL)
- 26 days ago
We are looking for a Technical Support candidate within ~80 miles of Moline, IL. This role will require the occasional visit to our client's facility in Moline, IL. -This is a tier 3 role that...
IT Helpdesk/Desktop Support - TT1405121DSMCZ-4658
- Moline, IL (4 miles from Rock Island, IL)
- 30+ days ago
- Moline, IL (4 miles from Rock Island, IL)
- 30+ days ago
at Beacon Hill Solutions Group, LLC in Moline, Illinois, United States Job Description IT Helpdesk/Desktop Support 5 days/week onsite in Moline, IL 12 month Contract w/ extension 40/hrs per week...
IT Desktop Support Technician / PC Technician
- Davenport, IA (3 miles from Rock Island, IL)
- 45+ days ago
- Davenport, IA (3 miles from Rock Island, IL)
- 45+ days ago
Skills: To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications Swapping out laptops/desktops and deploying...
Epic Clinical Application Support Analyst
- Davenport, IA (3 miles from Rock Island, IL)
- 45+ days ago
- Davenport, IA (3 miles from Rock Island, IL)
- 45+ days ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic ClinDoc Application Support Senior Analyst /...
- Davenport, IA (3 miles from Rock Island, IL)
- 45+ days ago
- Davenport, IA (3 miles from Rock Island, IL)
- 45+ days ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Clinical Application Support / Project Delivery Senior Analyst,...
Field Support/Helpdesk Specialist (Hybrid)
- Bettendorf, IA (8 miles from Rock Island, IL)
- 45+ days ago
- Bettendorf, IA (8 miles from Rock Island, IL)
- 45+ days ago
Field Support/Helpdesk Specialist (Hybrid) Regular Full-Time Technical Bettendorf, IA, US 2025-01-15T17:46:10.355Z Yesterday Requisition ID: 1683 Salary Range: $19.00 To $22.00 Annually Field...
Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support...
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
Service Desk Agent Employment Type: Full-Time, Mid Level Department: Information Technology CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the...
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
Sr. Service Desk Agent Employment Type: Full-Time, Mid Level Department: Information Technology CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging...
Senior Help Desk Technician II Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support...
Demographic Data for Rock Island, IL
Moving to Rock Island, IL? Find some basic demographic data about Rock Island, IL below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Rock Island, IL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Rock Island, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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