Help Desk Analyst Jobs in Naperville, IL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Lockport, IL (11 miles from Naperville, IL)
- 11 days ago
- Lockport, IL (11 miles from Naperville, IL)
- 11 days ago
To be a team member at ADB Companies, or as we call it, part of the A-Team, you must be ALL IN to support the companys mission, vision, and values. OUR MISSION: We are a customer-centric partner...
VoIP Phone Support Specialist Position Available
- Bolingbrook, IL (5 miles from Naperville, IL)
- 4 hours ago
- Bolingbrook, IL (5 miles from Naperville, IL)
- 4 hours ago
We are looking for a skilled and customer-focused VoIP Phone Support Specialist with a strong foundation in networking to join our team. This role involves providing top-notch support for VoIP...
- Glendale Heights, IL (7 miles from Naperville, IL)
- 7 hours ago
- Glendale Heights, IL (7 miles from Naperville, IL)
- 7 hours ago
The Network/Systems Administrator will manage and administer Office 365, Windows Server, firewall, and local network across our branches nationwide. They will recommend software and hardware...
- Des Plaines, IL (23 miles from Naperville, IL)
- 1 day ago
- Des Plaines, IL (23 miles from Naperville, IL)
- 1 day ago
Primary Responsibilities Provide first-line help desk support, troubleshooting technical issues, and ensuring timely resolutions....
Technical Support Representative I
- Romeoville, IL (9 miles from Naperville, IL)
- 1 day ago
- Romeoville, IL (9 miles from Naperville, IL)
- 1 day ago
systems related to personal computer systems and peripherals, modems, COM ports and port addressing Knowledge of MS Internet Explorer Strong computer skills in order to operate effectively with company...
Customer Support Specialist (8:30 AM - 5 PM)
- Aurora, IL (6 miles from Naperville, IL)
- 1 day ago
- Aurora, IL (6 miles from Naperville, IL)
- 1 day ago
Aurora, IL | Hybrid | United States Schedule: 8:30am to 5pm CST Customer Support Specialist In a life without sound, our work provides meaning. As a leading provider of innovative hearing care...
- Bolingbrook, IL (5 miles from Naperville, IL)
- 3 days ago
- Bolingbrook, IL (5 miles from Naperville, IL)
- 3 days ago
Microsoft Windows Operating System Education & Experience Up to 2 years of experience is preferred High School Diploma Required Demonstrated Physical Abilities as Follows: While performing the duties...
At IAT Insurance Group (IAT), interns are valued members of our organization. Our internship program aims to provide meaningful, thought-provoking work to each candidate that joins the team. Our...
Summer School - Technology Assistant (TA)
- Wheaton, IL (5 miles from Naperville, IL)
- 5 days ago
- Wheaton, IL (5 miles from Naperville, IL)
- 5 days ago
Position Type: Summer School/ Summer School Support Staff Date Posted: 3/7/2025 Location: Elmhurst CUSD 205 District: Elmhurst Community Unit School District 205 Summer Program...
District Network Administrator and IT Support Technician (Operations)
- Wheaton, IL (5 miles from Naperville, IL)
- 5 days ago
- Wheaton, IL (5 miles from Naperville, IL)
- 5 days ago
Position Type: Technology Date Posted: 3/7/2025 Location: District Office Date Available: ASAP Closing Date: Until Filled District: Glenbard Township High School District 87 JOB...
Desktop Support Engineer / IT Suppport
- Saint Charles, IL (13 miles from Naperville, IL)
- 5 days ago
- Saint Charles, IL (13 miles from Naperville, IL)
- 5 days ago
We need to identify Desktop Support Engineers for St Charles location The tech would need to be an Expert in troubleshooting windows & macs Support end user and resolve issues Manage inventory ;...
Field Technical Support Representative
- Aurora, IL (6 miles from Naperville, IL)
- 5 days ago
- Aurora, IL (6 miles from Naperville, IL)
- 5 days ago
Provide on-site field support for installation, servicing, and repair of systems and equipment. Troubleshoot hardware issues for desktops, laptops, mobile devices (phones & tablets), peripherals,...
- Warrenville, IL (5 miles from Naperville, IL)
- 5 days ago
- Warrenville, IL (5 miles from Naperville, IL)
- 5 days ago
Knowledge of operating systems including Windows XP, 7, 8, and Windows 10....
Remote WorkRetail Technical Support Representative - Remote
- Oak Brook, IL (10 miles from Naperville, IL)
- 5 days ago
- Oak Brook, IL (10 miles from Naperville, IL)
- 5 days ago
. + Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration. + Demonstrate advanced product knowledge and he ability...
Remote WorkNational Support Specialist - Hospital Patient Monitoring
- Rosemont, IL (19 miles from Naperville, IL)
- 5 days ago
- Rosemont, IL (19 miles from Naperville, IL)
- 5 days ago
Philips National Support Specialist - Hospital Patient Monitoring in Rosemont , Illinois As a National Support Specialist, you will mentor Hospital Patient Monitoring (HPM) customer-facing...
Demographic Data for Naperville, IL
Moving to Naperville, IL? Find some basic demographic data about Naperville, IL below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Naperville, IL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Naperville, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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