Help Desk Analyst Jobs in Genoa, IL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Drives Technical Support Engineer
- Loves Park, IL (21 miles from Genoa, IL)
- 11 days ago
- Loves Park, IL (21 miles from Genoa, IL)
- 11 days ago
Drives Technical Support Engineer Requisition ID: 41943 Job Location(s): Loves Park, IL, US Employment Type: Full Time Segment: Danfoss Power Electronics and Drives Seg Job Function: Sales Job...
Remote WorkHelp Desk Support Specialist I
- Algonquin, IL (19 miles from Genoa, IL)
- 16 days ago
- Algonquin, IL (19 miles from Genoa, IL)
- 16 days ago
Attachment(s): Help Desk Support Specialist I.pdf...
- Crystal Lake, IL (22 miles from Genoa, IL)
- 19 days ago
- Crystal Lake, IL (22 miles from Genoa, IL)
- 19 days ago
Insight Global is seeking a Level 2 Technician for an IT company based in Crystal Lake, Chicago. This role will primarily focus on providing advanced technical support, executing managed services...
- South Elgin, IL (20 miles from Genoa, IL)
- 30+ days ago
- South Elgin, IL (20 miles from Genoa, IL)
- 30+ days ago
Technical Aptitude: Familiarity with Windows operating systems, standard office productivity tools, and basic networking concepts....
- St Charles, IL (23 miles from Genoa, IL)
- 60+ days ago
- St Charles, IL (23 miles from Genoa, IL)
- 60+ days ago
RCA's Passion "I joined RCA in 2017 as a Recovery Support Specialist (RSS) and it was one of the most rewarding journeys of my life -- being of service to those struggling with the same disease I...
Job Title Technical Support Specialist Job Description Technical Support Specialist You will be act as subject matter expert providing support and working on the resolution of escalated cases in...
Help Desk Support Specialist II
- Algonquin, IL (19 miles from Genoa, IL)
- 60+ days ago
- Algonquin, IL (19 miles from Genoa, IL)
- 60+ days ago
Attachment(s): Help Desk Support Specialist II.pdf...
Job Title Internship: Technical Support in Healthcare Job Description Location: Genoa, Italy Time: full-time Duration: 6 months Type: Extracurricular Internship As a Technical Support Intern, you...
Technology Support Specialist 12 month
- Geneva, IL (24 miles from Genoa, IL)
- 90+ days ago
- Geneva, IL (24 miles from Genoa, IL)
- 90+ days ago
Position Type: Technology/ District Technician Date Posted: 1/13/2025 Location: Coultrap Educational Services Center Closing Date: until filled Description: The salary range is...
Demographic Data for Genoa, IL
Moving to Genoa, IL? Find some basic demographic data about Genoa, IL below.
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Title Synonyms
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Salary for Help Desk Analyst Jobs in Genoa, IL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Genoa, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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