Help Desk Analyst Jobs in Des Plaines, IL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Glendale Heights, IL (15 miles from Des Plaines, IL)
- 7 hours ago
- Glendale Heights, IL (15 miles from Des Plaines, IL)
- 7 hours ago
The Network/Systems Administrator will manage and administer Office 365, Windows Server, firewall, and local network across our branches nationwide. They will recommend software and hardware...
- Chicago, IL (15 miles from Des Plaines, IL)
- 12 hours ago
- Chicago, IL (15 miles from Des Plaines, IL)
- 12 hours ago
at Press Ganey Associates, LLC in Chicago, Illinois, United States Job Description Company Description PG Forsta is the leading experience measurement, data analytics, and insights provider for...
- Chicago, IL (15 miles from Des Plaines, IL)
- 15 hours ago
- Chicago, IL (15 miles from Des Plaines, IL)
- 15 hours ago
Your Opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the...
Senior IT Support Engineer - SSO IAM Engineer
- Chicago, IL (15 miles from Des Plaines, IL)
- 17 hours ago
- Chicago, IL (15 miles from Des Plaines, IL)
- 17 hours ago
Location - Hybrid As a member of the OneID Support Team, you will provide Level 2 support for products utilizing our identity management services and federated solutions. Your responsibilities...
- Chicago, IL (15 miles from Des Plaines, IL)
- 17 hours ago
- Chicago, IL (15 miles from Des Plaines, IL)
- 17 hours ago
Kilpatrick, a large international law firm, is seeking a Client Support Specialist for our Finance Department in our Chicago, Dallas, Houston or Atlanta office. This position will be part of our...
Primary Responsibilities Provide first-line help desk support, troubleshooting technical issues, and ensuring timely resolutions....
- Chicago, IL (15 miles from Des Plaines, IL)
- 1 day ago
- Chicago, IL (15 miles from Des Plaines, IL)
- 1 day ago
Basic Qualifications High school or equivalent diploma 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience 2+ years of supporting and maintaining a corporate network...
- Chicago, IL (15 miles from Des Plaines, IL)
- 2 days ago
- Chicago, IL (15 miles from Des Plaines, IL)
- 2 days ago
Support Engineer Company: Snapsheet Job Location: Hybrid Job Type: Full Time Snapsheet is looking for a Remote Support Engineer to join our IT Team. As a Support Engineer, you understand that as a...
Remote Work- Chicago, IL (15 miles from Des Plaines, IL)
- 3 days ago
- Chicago, IL (15 miles from Des Plaines, IL)
- 3 days ago
IT Helpdesk Support Level I LaSalle Network is partnering with a client, one of the most well-known Chicagoland construction companies, who is actively hiring for an IT Helpdesk Support Level I....
Technical Support Analyst (with AV)
- Chicago, IL (15 miles from Des Plaines, IL)
- 3 days ago
- Chicago, IL (15 miles from Des Plaines, IL)
- 3 days ago
About the American College of Surgeons The American College of Surgeons (ACS) is a professional and educational organization of surgeons that was founded in 1913 to raise the standards of surgical...
Technical Product Support Specialist
- Buffalo Grove, IL (8 miles from Des Plaines, IL)
- 4 days ago
- Buffalo Grove, IL (8 miles from Des Plaines, IL)
- 4 days ago
system and computer networking is a plus....
- Naperville, IL (23 miles from Des Plaines, IL)
- 4 days ago
- Naperville, IL (23 miles from Des Plaines, IL)
- 4 days ago
At IAT Insurance Group (IAT), interns are valued members of our organization. Our internship program aims to provide meaningful, thought-provoking work to each candidate that joins the team. Our...
- North Chicago, IL (18 miles from Des Plaines, IL)
- 4 days ago
- North Chicago, IL (18 miles from Des Plaines, IL)
- 4 days ago
Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology...
Summer School - Technology Assistant (TA)
- Wheaton, IL (18 miles from Des Plaines, IL)
- 5 days ago
- Wheaton, IL (18 miles from Des Plaines, IL)
- 5 days ago
Position Type: Summer School/ Summer School Support Staff Date Posted: 3/7/2025 Location: Elmhurst CUSD 205 District: Elmhurst Community Unit School District 205 Summer Program...
District Network Administrator and IT Support Technician (Operations)
- Wheaton, IL (18 miles from Des Plaines, IL)
- 5 days ago
- Wheaton, IL (18 miles from Des Plaines, IL)
- 5 days ago
Position Type: Technology Date Posted: 3/7/2025 Location: District Office Date Available: ASAP Closing Date: Until Filled District: Glenbard Township High School District 87 JOB...
Demographic Data for Des Plaines, IL
Moving to Des Plaines, IL? Find some basic demographic data about Des Plaines, IL below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Des Plaines, IL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Des Plaines, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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