Help Desk Analyst Jobs in Champaign, IL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Urbana, IL (1 mile from Champaign, IL)
- 14 days ago
- Urbana, IL (1 mile from Champaign, IL)
- 14 days ago
Time to get to work! We're seeking an experienced IT Support Technician for a client in Central Illinois. This is a 6-month contract to hire. If you're that person and if you have the IT Support...
Responsibilities This position is not a remote position, but in-house support. The IT Consultant manages computer hardware and software for the facility. Basic responsibilities include...
District Technology Support Specialist
- Mahomet, IL (11 miles from Champaign, IL)
- 45+ days ago
- Mahomet, IL (11 miles from Champaign, IL)
- 45+ days ago
Duties Job Responsibilities: Install, configure, maintain, troubleshoot, and analyze hardware including but not limited to: Windows 10 and 11 Laptops Windows 10 and 11 Desktops Chromebooks and...
Position Type: District Date Posted: 3/4/2025 Location: Mahomet-Seymour CUSD #3 Date Available: 07/01/2025 Closing Date: Until filled District: Mahomet-Seymour CUSD #3 Job...
- Urbana, IL (1 mile from Champaign, IL)
- 90+ days ago
- Urbana, IL (1 mile from Champaign, IL)
- 90+ days ago
Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support...
- Urbana, IL (1 mile from Champaign, IL)
- 90+ days ago
- Urbana, IL (1 mile from Champaign, IL)
- 90+ days ago
Service Desk Agent Employment Type: Full-Time, Mid Level Department: Information Technology CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the...
- Urbana, IL (1 mile from Champaign, IL)
- 90+ days ago
- Urbana, IL (1 mile from Champaign, IL)
- 90+ days ago
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
- Urbana, IL (1 mile from Champaign, IL)
- 90+ days ago
- Urbana, IL (1 mile from Champaign, IL)
- 90+ days ago
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
Demographic Data for Champaign, IL
Moving to Champaign, IL? Find some basic demographic data about Champaign, IL below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Champaign, IL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Champaign, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
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