Help Desk Analyst Jobs in Buffalo Grove, IL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Round Lake, IL (14 miles from Buffalo Grove, IL)
- 3 hours ago
- Round Lake, IL (14 miles from Buffalo Grove, IL)
- 3 hours ago
Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including...
Internship - Service Desk Technician Intern
- Bannockburn, IL (3 miles from Buffalo Grove, IL)
- 3 hours ago
- Bannockburn, IL (3 miles from Buffalo Grove, IL)
- 3 hours ago
at Stericycle, Inc. in Bannockburn, Illinois, United States Job Description Key Job Activities: Handles escalations and complex support issues and works to provide resolution. Documents...
- Hoffman Estates, IL (10 miles from Buffalo Grove, IL)
- 3 hours ago
- Hoffman Estates, IL (10 miles from Buffalo Grove, IL)
- 3 hours ago
Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices....
Advanced Technical Support Specialist
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 1 day ago
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 1 day ago
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
Cell Phone/Computer Repair Technician
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 2 days ago
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 2 days ago
Cell Phone/Computer Repair Technician (Chicago) Chicago Ink and Toner iRepair 824 S. Wabash Avenue compensation: Starting at $17.00/hour and up employment type: job title: Electronic Repair...
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 2 days ago
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 2 days ago
About ComPsych ComPsych Corporation is the world's largest provider of mental health services and GuidanceResources for life. Fueled by a commitment to relentless innovation and a comprehensive...
- Schaumburg, IL (11 miles from Buffalo Grove, IL)
- 2 days ago
- Schaumburg, IL (11 miles from Buffalo Grove, IL)
- 2 days ago
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the...
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 2 days ago
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 2 days ago
Network connectivity, PC software and operating systems. Customer service experience is highly recommended....
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
- Wheaton, IL (23 miles from Buffalo Grove, IL)
- 2 days ago
- Wheaton, IL (23 miles from Buffalo Grove, IL)
- 2 days ago
The Forest Preserve District of DuPage County provides opportunities for people to connect with nature. We offer to the public 60 forest preserves, 175 miles of trails, 47 miles of rivers and...
- Deerfield, IL (3 miles from Buffalo Grove, IL)
- 2 days ago
- Deerfield, IL (3 miles from Buffalo Grove, IL)
- 2 days ago
Working knowledge and ability to speak intelligently about operating systems (windows 10, Apple,), networking (IP address spaces, DNS, ports), network storage (SAN, NAS), on prem Servers, cloud, workstation...
Helpdesk Support Specialist (Part Time)
- Downers Grove, IL (24 miles from Buffalo Grove, IL)
- 2 days ago
- Downers Grove, IL (24 miles from Buffalo Grove, IL)
- 2 days ago
Overview About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. XIT Staffing, a division of Xerox dedicated to staffing solutions, is...
- Berwyn, IL (24 miles from Buffalo Grove, IL)
- 3 days ago
- Berwyn, IL (24 miles from Buffalo Grove, IL)
- 3 days ago
system using manual and automated software systems Maintain hardware asset inventory lists according to insurance, accounting, and ISO requirements Install and configure non-proprietary applications...
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 3 days ago
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 3 days ago
Your Opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the...
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 3 days ago
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 3 days ago
Proficient with Windows desktop/laptop operating systems. Proficient with configurations and setup of PCs, printers and Mobile devices....
Demographic Data for Buffalo Grove, IL
Moving to Buffalo Grove, IL? Find some basic demographic data about Buffalo Grove, IL below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Buffalo Grove, IL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Buffalo Grove, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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