Help Desk Analyst Jobs in Bannockburn, IL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Glendale Heights, IL (23 miles from Bannockburn, IL)
- 7 hours ago
- Glendale Heights, IL (23 miles from Bannockburn, IL)
- 7 hours ago
The Network/Systems Administrator will manage and administer Office 365, Windows Server, firewall, and local network across our branches nationwide. They will recommend software and hardware...
- Chicago, IL (21 miles from Bannockburn, IL)
- 12 hours ago
- Chicago, IL (21 miles from Bannockburn, IL)
- 12 hours ago
at Press Ganey Associates, LLC in Chicago, Illinois, United States Job Description Company Description PG Forsta is the leading experience measurement, data analytics, and insights provider for...
- Chicago, IL (21 miles from Bannockburn, IL)
- 16 hours ago
- Chicago, IL (21 miles from Bannockburn, IL)
- 16 hours ago
Your Opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the...
Senior IT Support Engineer - SSO IAM Engineer
- Chicago, IL (21 miles from Bannockburn, IL)
- 17 hours ago
- Chicago, IL (21 miles from Bannockburn, IL)
- 17 hours ago
Location - Hybrid As a member of the OneID Support Team, you will provide Level 2 support for products utilizing our identity management services and federated solutions. Your responsibilities...
- Chicago, IL (21 miles from Bannockburn, IL)
- 17 hours ago
- Chicago, IL (21 miles from Bannockburn, IL)
- 17 hours ago
Kilpatrick, a large international law firm, is seeking a Client Support Specialist for our Finance Department in our Chicago, Dallas, Houston or Atlanta office. This position will be part of our...
- Des Plaines, IL (8 miles from Bannockburn, IL)
- 1 day ago
- Des Plaines, IL (8 miles from Bannockburn, IL)
- 1 day ago
Primary Responsibilities Provide first-line help desk support, troubleshooting technical issues, and ensuring timely resolutions....
- Chicago, IL (21 miles from Bannockburn, IL)
- 1 day ago
- Chicago, IL (21 miles from Bannockburn, IL)
- 1 day ago
Basic Qualifications High school or equivalent diploma 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience 2+ years of supporting and maintaining a corporate network...
- Chicago, IL (21 miles from Bannockburn, IL)
- 2 days ago
- Chicago, IL (21 miles from Bannockburn, IL)
- 2 days ago
Support Engineer Company: Snapsheet Job Location: Hybrid Job Type: Full Time Snapsheet is looking for a Remote Support Engineer to join our IT Team. As a Support Engineer, you understand that as a...
Remote WorkSenior Technical Support Analyst
- McHenry, IL (23 miles from Bannockburn, IL)
- 3 days ago
- McHenry, IL (23 miles from Bannockburn, IL)
- 3 days ago
at Follett Software in McHenry, Illinois, United States Job Description Company Overview: Everything we do is for educators. We're partnering with them to advance a bold vision for education that...
- Chicago, IL (21 miles from Bannockburn, IL)
- 3 days ago
- Chicago, IL (21 miles from Bannockburn, IL)
- 3 days ago
IT Helpdesk Support Level I LaSalle Network is partnering with a client, one of the most well-known Chicagoland construction companies, who is actively hiring for an IT Helpdesk Support Level I....
Technical Support Analyst (with AV)
- Chicago, IL (21 miles from Bannockburn, IL)
- 3 days ago
- Chicago, IL (21 miles from Bannockburn, IL)
- 3 days ago
About the American College of Surgeons The American College of Surgeons (ACS) is a professional and educational organization of surgeons that was founded in 1913 to raise the standards of surgical...
Technical Product Support Specialist
- Buffalo Grove, IL (3 miles from Bannockburn, IL)
- 4 days ago
- Buffalo Grove, IL (3 miles from Bannockburn, IL)
- 4 days ago
system and computer networking is a plus....
- North Chicago, IL (10 miles from Bannockburn, IL)
- 4 days ago
- North Chicago, IL (10 miles from Bannockburn, IL)
- 4 days ago
Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology...
- Vernon Hills, IL (5 miles from Bannockburn, IL)
- 5 days ago
- Vernon Hills, IL (5 miles from Bannockburn, IL)
- 5 days ago
Responsibilities As a Computer Technician you will provide site support and assist with lifecycle management of computers, imaging peripherals and mobile devices. You will work directly with end...
National Support Specialist - Hospital Patient Monitoring
- Rosemont, IL (12 miles from Bannockburn, IL)
- 5 days ago
- Rosemont, IL (12 miles from Bannockburn, IL)
- 5 days ago
Philips National Support Specialist - Hospital Patient Monitoring in Rosemont , Illinois As a National Support Specialist, you will mentor Hospital Patient Monitoring (HPM) customer-facing...
Demographic Data for Bannockburn, IL
Moving to Bannockburn, IL? Find some basic demographic data about Bannockburn, IL below.
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Salary for Help Desk Analyst Jobs in Bannockburn, IL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Bannockburn, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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