Help Desk Analyst Jobs in Aurora, IL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Schaumburg, IL (19 miles from Aurora, IL)
- 1 day ago
- Schaumburg, IL (19 miles from Aurora, IL)
- 1 day ago
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the...
- Wheaton, IL (8 miles from Aurora, IL)
- 1 day ago
- Wheaton, IL (8 miles from Aurora, IL)
- 1 day ago
The Forest Preserve District of DuPage County provides opportunities for people to connect with nature. We offer to the public 60 forest preserves, 175 miles of trails, 47 miles of rivers and...
Helpdesk Support Specialist (Part Time)
- Downers Grove, IL (12 miles from Aurora, IL)
- 1 day ago
- Downers Grove, IL (12 miles from Aurora, IL)
- 1 day ago
Overview About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. XIT Staffing, a division of Xerox dedicated to staffing solutions, is...
- Berwyn, IL (24 miles from Aurora, IL)
- 1 day ago
- Berwyn, IL (24 miles from Aurora, IL)
- 1 day ago
system using manual and automated software systems Maintain hardware asset inventory lists according to insurance, accounting, and ISO requirements Install and configure non-proprietary applications...
Mainframe Technical Support Engineer - Storage Management
- Lisle, IL (9 miles from Aurora, IL)
- 2 days ago
- Lisle, IL (9 miles from Aurora, IL)
- 2 days ago
Please Note: If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) If you already have a Candidate Account, please...
- Oak Brook, IL (17 miles from Aurora, IL)
- 2 days ago
- Oak Brook, IL (17 miles from Aurora, IL)
- 2 days ago
Role: Deskside L2 Support Engineer Location: NYC, NY (5 days onsite a week) Position Overview We are seeking a skilled and customer-focused IT Deskside Support Engineer to join our team. The ideal...
IT Support Technician (Hybrid)
- Oakbrook Terrace, IL (16 miles from Aurora, IL)
- 3 days ago
- Oakbrook Terrace, IL (16 miles from Aurora, IL)
- 3 days ago
Apply Job Type Full-time Description We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over...
Mainframe Software Technical Support Engineer
- Lisle, IL (9 miles from Aurora, IL)
- 5 days ago
- Lisle, IL (9 miles from Aurora, IL)
- 5 days ago
System, System Administration and Configuration CP and CMS XEDIT Strong foundation in z/VM configuration Knowledge of Mainframe Architecture and Operations Knowledge in Assembler language Experience...
Mainframe Technical Support Engineer
- Lisle, IL (9 miles from Aurora, IL)
- 5 days ago
- Lisle, IL (9 miles from Aurora, IL)
- 5 days ago
Please Note: If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) If you already have a Candidate Account, please...
Desktop Support Technician (Naperville)
- Naperville, IL (6 miles from Aurora, IL)
- 5 days ago
- Naperville, IL (6 miles from Aurora, IL)
- 5 days ago
Desktop Support Technician ( Naperville, IL Onsite ) What to expect when you join the Sikich family Team members at Sikich have a lot in common while also being part of a rich and varied group of...
- Schaumburg, IL (19 miles from Aurora, IL)
- 6 days ago
- Schaumburg, IL (19 miles from Aurora, IL)
- 6 days ago
Innova Solutions has a client that is immediately hiring for a PC Imaging Technician Position type: Contract to Hire Duration: 6 months Location: Onsite in Schaumburg, IL PC Imaging/Desktop...
Service Desk Technician - Bilingual Spanish/English (TIER 1)
- Downers Grove, IL (12 miles from Aurora, IL)
- 6 days ago
- Downers Grove, IL (12 miles from Aurora, IL)
- 6 days ago
Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)....
- Naperville, IL (6 miles from Aurora, IL)
- 8 days ago
- Naperville, IL (6 miles from Aurora, IL)
- 8 days ago
Many structural heart patients suffer from heart failure with limited options. Our Implantable Heart Failure Management (IHFM) team is at the forefront of addressing these unmet patient needs...
Aurora, IL | United States Customer Support Specialist Schedule: Monday - Friday 7:00 am - 3:30 pm fully on-site In a life without sound, our work provides meaning. As a leading provider of...
Cisco Certified (CCNA) Tech Support Engineer - Located in N. New Jersey
- Rosemont, IL (23 miles from Aurora, IL)
- 9 days ago
- Rosemont, IL (23 miles from Aurora, IL)
- 9 days ago
Allow your passion for improving lives to shine in this role where you'll be responsible for customer relationship management through the effective application of technical knowledge to...
Demographic Data for Aurora, IL
Moving to Aurora, IL? Find some basic demographic data about Aurora, IL below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Aurora, IL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Aurora, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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