Help Desk Analyst Jobs in Savannah, GA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Optim Health System is seeking a full time IT Helpdesk Technician for our Savannah, GA location. Primary Duties: Triage all helpdesk tickets and phone help requests. Handle user account...
Application Support Analyst - Innovation & Technology Services
- Savannah, GA
- 8 days ago
- Savannah, GA
- 8 days ago
Are you ready to walk through the door of opportunity? The time is now to chase your dream! Thisis your opportunity to embrace a new beginning! If you are seeking a rewarding career in a...
Application Support Analyst - Innovation & Technology Services
- Savannah, GA (7 miles from Savannah, GA)
- 9 days ago
- Savannah, GA (7 miles from Savannah, GA)
- 9 days ago
Are you ready to walk through the door of opportunity? The time is now to chase your dream! Thisis your opportunity to embrace a new beginning! If you are seeking a rewarding career in a...
Tactical Support Engineer - Mid Goldbelt Inc Today Secret Unspecified Unspecified Savannah, GA (ON-SITE/OFFICE) Overview Dedicated to serving those who defend the US and warfighters, Nisga'a MOSTT...
About Us Savannah State University established in 1890, is the first public historically black college or university in the state of Georgia and the first institution of higher learning in the...
Savannah Technical Support Representative (Part-Time)
- Savannah, GA
- 45+ days ago
- Savannah, GA
- 45+ days ago
oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating...
Savannah Technical Support Representative (Full-Time)
- Savannah, GA
- 45+ days ago
- Savannah, GA
- 45+ days ago
oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating...
TECHNICAL SUPPORT REPRESENTATIVE (Full-Time & Part-Time)
- Savannah, GA
- 45+ days ago
- Savannah, GA
- 45+ days ago
system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Overview Dedicated to serving those who defend the US and warfighters, Nisga'a MOSTT offers Military Operations support and Specialized Tactical Training (MOSTT). Nisga'a MOSTT's services include...
Demographic Data for Savannah, GA
Moving to Savannah, GA? Find some basic demographic data about Savannah, GA below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Savannah, GA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Savannah, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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