Help Desk Analyst Jobs in Macon, GA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Systems Support Specialist I (Cochran Campus) Location: MGA Cochran Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 282767 About Us Middle Georgia State University (MGA), a...
Desktop Support Technician Level II
- Robins AFB, GA (14 miles from Macon, GA)
- 2 days ago
- Robins AFB, GA (14 miles from Macon, GA)
- 2 days ago
Tyto Athene is searching for a Desktop Support Level II at Warner Robins, GA. This is a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT)...
Product Support Engineer (Systems Fleet Support)
- Warner Robins, GA (16 miles from Macon, GA)
- 4 days ago
- Warner Robins, GA (16 miles from Macon, GA)
- 4 days ago
Product Support Engineer (Systems Fleet Support) Company: The Boeing Company The Boeing Global Services organization is seeking a highly motivated experienced full stack software developer for an...
COMPUTER SKILLS: The Support Desk Specialist I must possess advanced level PC operating system/hardware and application usage skills. See application list below....
Journeyman Customer Support Help Desk/Computer/Data Entry Operator
- Macon, GA
- 12 days ago
- Macon, GA
- 12 days ago
SUMMARY Bering Straits Professional Services, a subsidiary of Bering Straits Native Corporation, is currently seeking a qualified Computer Operator II/ Journeyman Customer Support Help...
Diagnostica Stago, Inc. Field Support Engineer - FIELD...1 in Macon , Georgia Ideal candidates for this position will be located in the greater Macon, GA area. Plans and coordinates activities...
Ideal candidates for this position will be located in the greater Macon, GA area. Plans and coordinates activities concerned with installing/maintaining instrumentation, investigating and...
The IT Service Desk Analyst I is responsible for providing assistance in trouble-shooting advanced end-user and infrastructure support issues for Macon-Bibb. Coordinate with the Security &...
The IT Service Desk Analyst is primarily responsible for planning, updating, troubleshooting, and maintaining the Sheriff Department information technology needs. To perform this job successfully,...
The IT Service Desk Analyst is primarily responsible for planning, updating, troubleshooting, and maintaining the Fire Department information technology needs. To perform this job successfully,...
Demographic Data for Macon, GA
Moving to Macon, GA? Find some basic demographic data about Macon, GA below.
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Salary for Help Desk Analyst Jobs in Macon, GA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Macon, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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