Help Desk Analyst Jobs in Lawrenceville, GA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 1 day ago
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 1 day ago
Ministry Brands is looking for a Client Support Specialist to join our growing team! Who we are Ministry Brands is a leading provider of SaaS operational management systems, payments platforms,...
Associate Workstation PC Technician - Atlanta
- Berkeley Lake, GA (13 miles from Lawrenceville, GA)
- 1 day ago
- Berkeley Lake, GA (13 miles from Lawrenceville, GA)
- 1 day ago
The ideal candidate will have experience with Windows operating systems, Microsoft Office 365, MS Teams, and basic desktop and networking support....
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 2 days ago
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 2 days ago
Job Description: Responsibilities Provide support for internally developed software applications and assist in troubleshooting customer system issues related to Kaleris /Navis products. Manage...
Help Desk Support Specialist - Hybrid
- Conyers, GA (16 miles from Lawrenceville, GA)
- 4 days ago
- Conyers, GA (16 miles from Lawrenceville, GA)
- 4 days ago
A minimum one (1) year proven experience as Help Desk Support or comparable field in an environment which supported multiple locations, across multiple time zones, remotely or on site....
Strong knowledge of Windows and Mac operating systems, as well as common software applications required....
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 5 days ago
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 5 days ago
The Help Desk Support Specialist will be responsible for answering requests and addressing system and user issues in a timely and professional manner....
National Support Specialist - Hospital Patient Monitoring
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 5 days ago
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 5 days ago
Philips National Support Specialist - Hospital Patient Monitoring in Alpharetta , Georgia As a National Support Specialist, you will mentor Hospital Patient Monitoring (HPM) customer-facing...
Customer Service Support Specialist - IT Customer Service and Support
- Suwanee, GA (9 miles from Lawrenceville, GA)
- 6 days ago
- Suwanee, GA (9 miles from Lawrenceville, GA)
- 6 days ago
Position Type: Professional/Technical/ Customer Svc Support Spec Date Posted: 3/5/2025 Location: Instructional Support Center Date Available: 03/10/2025 Job Code: Customer Svc Support Spec -...
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 12 days ago
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 12 days ago
A client of Insight Global is looking for a Client Support Specialist to join their team in Alpharetta, GA. What you can expect on a typical day: Client Support. You will help our clients manage...
- Dunwoody, GA (19 miles from Lawrenceville, GA)
- 13 days ago
- Dunwoody, GA (19 miles from Lawrenceville, GA)
- 13 days ago
Job ID: 507607 CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North...
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 16 days ago
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 16 days ago
Technical Support - $21/hr Alpharetta, GA PLEASE DO NOT SUBMIT ANYONE WHO PREVIOUSLY INTERVIEWED OR WAS REVIEWED IN THE LAST SIX MONTHS. The Service Desk Agent is the first point of contact for...
Sr. Tech Support Engineer-Refrigeration
- Stone Mountain, GA (16 miles from Lawrenceville, GA)
- 18 days ago
- Stone Mountain, GA (16 miles from Lawrenceville, GA)
- 18 days ago
Company Overview Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control...
Sr. Refrigeration Technical Support Engineer
- Stone Mountain, GA (16 miles from Lawrenceville, GA)
- 20 days ago
- Stone Mountain, GA (16 miles from Lawrenceville, GA)
- 20 days ago
Company Overview Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control...
- Suwanee, GA (9 miles from Lawrenceville, GA)
- 20 days ago
- Suwanee, GA (9 miles from Lawrenceville, GA)
- 20 days ago
Technical Skills Basic understanding of Windows and macOS operating systems. Familiarity with Microsoft Office 365 applications. Knowledge of basic networking concepts (Wi-Fi, VPN, IP addresses)....
Level 2 Product Support Engineer
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 21 days ago
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 21 days ago
An employer is looking for a Level 2 Production Support analyst to resolve incidents escalated from level 1 and can develop code, troubleshoot code, resolve code. This is a member facing...
Demographic Data for Lawrenceville, GA
Moving to Lawrenceville, GA? Find some basic demographic data about Lawrenceville, GA below.
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Salary for Help Desk Analyst Jobs in Lawrenceville, GA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Lawrenceville, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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