Help Desk Analyst Jobs in Duluth, GA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Epic Certified Willow Inpatient Support Specialist
- Atlanta, GA (21 miles from Duluth, GA)
- 18 hours ago
- Atlanta, GA (21 miles from Duluth, GA)
- 18 hours ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
- Atlanta, GA (21 miles from Duluth, GA)
- 18 hours ago
- Atlanta, GA (21 miles from Duluth, GA)
- 18 hours ago
Kilpatrick, a large international law firm, is seeking a Client Support Specialist for our Finance Department in our Chicago, Dallas, Houston or Atlanta office. This position will be part of our...
- Alpharetta, GA (12 miles from Duluth, GA)
- 1 day ago
- Alpharetta, GA (12 miles from Duluth, GA)
- 1 day ago
Ministry Brands is looking for a Client Support Specialist to join our growing team! Who we are Ministry Brands is a leading provider of SaaS operational management systems, payments platforms,...
Facilities Data Support Specialist
- Atlanta, GA (21 miles from Duluth, GA)
- 1 day ago
- Atlanta, GA (21 miles from Duluth, GA)
- 1 day ago
Facilities Data Support Specialist Job Description Summary The Facilities Data Support Specialist will assist leadership in the daily function of work order control. This position's primary...
AI Application & GPU Support Engineer - REMOTE
- Atlanta, GA (21 miles from Duluth, GA)
- 1 day ago
- Atlanta, GA (21 miles from Duluth, GA)
- 1 day ago
Req ID: 317296 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking...
Remote Work- Atlanta, GA (21 miles from Duluth, GA)
- 1 day ago
- Atlanta, GA (21 miles from Duluth, GA)
- 1 day ago
Systems and Platforms : Microsoft Windows 10-11, Microsoft 365, Exchange Online, InTune Engineering Software : SolidWorks, SolidWorks PDM, AutoCAD Security Systems : S2 NetBox Access Control Communication...
Associate Workstation PC Technician - Atlanta
- Berkeley Lake, GA (4 miles from Duluth, GA)
- 1 day ago
- Berkeley Lake, GA (4 miles from Duluth, GA)
- 1 day ago
The ideal candidate will have experience with Windows operating systems, Microsoft Office 365, MS Teams, and basic desktop and networking support....
- Atlanta, GA (21 miles from Duluth, GA)
- 1 day ago
- Atlanta, GA (21 miles from Duluth, GA)
- 1 day ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
- Atlanta, GA (21 miles from Duluth, GA)
- 1 day ago
- Atlanta, GA (21 miles from Duluth, GA)
- 1 day ago
Basic Qualifications High school or equivalent diploma 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience 2+ years of supporting and maintaining a corporate network...
- Atlanta, GA (21 miles from Duluth, GA)
- 1 day ago
- Atlanta, GA (21 miles from Duluth, GA)
- 1 day ago
system patches....
- Alpharetta, GA (12 miles from Duluth, GA)
- 2 days ago
- Alpharetta, GA (12 miles from Duluth, GA)
- 2 days ago
Job Description: Responsibilities Provide support for internally developed software applications and assist in troubleshooting customer system issues related to Kaleris /Navis products. Manage...
- Atlanta, GA (21 miles from Duluth, GA)
- 4 days ago
- Atlanta, GA (21 miles from Duluth, GA)
- 4 days ago
Technical Support Specialist Location: 100% REMOTE (Central & Eastern Time Zones ONLY) About the Role We are seeking an experienced Technical Customer Support Specialist. This role requires...
Remote Work- Atlanta, GA (21 miles from Duluth, GA)
- 4 days ago
- Atlanta, GA (21 miles from Duluth, GA)
- 4 days ago
Practice: Managed Services Position Title: Service Desk Agent Position Location: Remote (Friday to Tuesday 11PM to 7AM CST) Reports to: Team Lead, Service Desk Agent Job Summary: The Customer...
- Atlanta, GA (21 miles from Duluth, GA)
- 4 days ago
- Atlanta, GA (21 miles from Duluth, GA)
- 4 days ago
Location: Atlanta, GA Description: Our client is currently seeking Desktop support Job Summary The Customer Service Engineer - is an intermediate position that performs tasks related to the repair...
Help Desk Support Specialist - Hybrid
- Conyers, GA (20 miles from Duluth, GA)
- 4 days ago
- Conyers, GA (20 miles from Duluth, GA)
- 4 days ago
A minimum one (1) year proven experience as Help Desk Support or comparable field in an environment which supported multiple locations, across multiple time zones, remotely or on site....
Demographic Data for Duluth, GA
Moving to Duluth, GA? Find some basic demographic data about Duluth, GA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Duluth, GA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Duluth, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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