Help Desk Analyst Jobs in Burnaby, BC
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Technical Support Engineering - Azure Databricks
- Vancouver, BC (5 miles from Burnaby, BC)
- 5 hours ago
- Vancouver, BC (5 miles from Burnaby, BC)
- 5 hours ago
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer...
- Vancouver, BC (5 miles from Burnaby, BC)
- 5 hours ago
- Vancouver, BC (5 miles from Burnaby, BC)
- 5 hours ago
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer...
Technical Support Engineer / Windows Performance
- Vancouver, BC (5 miles from Burnaby, BC)
- 1 day ago
- Vancouver, BC (5 miles from Burnaby, BC)
- 1 day ago
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer...
- Vancouver, BC (5 miles from Burnaby, BC)
- 1 day ago
- Vancouver, BC (5 miles from Burnaby, BC)
- 1 day ago
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer...
- Surrey, BC (10 miles from Burnaby, BC)
- 13 days ago
- Surrey, BC (10 miles from Burnaby, BC)
- 13 days ago
DSV Global Transport and Logistics DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members...
SAP iXp Intern - Support Engineer and Analytics Support [Vancouver]
- Vancouver, BC (5 miles from Burnaby, BC)
- 14 days ago
- Vancouver, BC (5 miles from Burnaby, BC)
- 14 days ago
Operating systems (Windows Server, Linux, command line interface) Data communications and networking (HTTP, TCP/IP, DNS) Security and Authentication technologies such as SAML, Kerberos, SSL, and SSO...
Application Support Analyst - GFT
- Vancouver, BC (5 miles from Burnaby, BC)
- 15 days ago
- Vancouver, BC (5 miles from Burnaby, BC)
- 15 days ago
Must-have 3-4 years of experience including support for Operating Systems: 80% Windows; 20% Linux - shell scripting skills are required at intermediate level SQL Server database and SQL queries and...
- Vancouver, BC (5 miles from Burnaby, BC)
- 21 days ago
- Vancouver, BC (5 miles from Burnaby, BC)
- 21 days ago
Insight Global is looking for a Help Desk Analyst for a local retail client in Vancouver....
- Vancouver, BC (5 miles from Burnaby, BC)
- 21 days ago
- Vancouver, BC (5 miles from Burnaby, BC)
- 21 days ago
Insight Global is looking for a Technical Support Analyst to join one of North America's largest retail and wellness companies. This individual will be located in Bengaluru, India and will be...
Ready to make a difference? Join our client as TSP Database Support Engineer! Your mission: ensure safety, quality, and timeliness, all while staying within budget. Be the driving force behind our...
SAP iXp Intern - HANA Technical Support [Vancouver]
- Vancouver, BC (5 miles from Burnaby, BC)
- 30+ days ago
- Vancouver, BC (5 miles from Burnaby, BC)
- 30+ days ago
Operating systems (Windows Server, Linux, command line interface) Data communications and networking (HTTP, TCP/IP, DNS) RESTful web services and JSON Security and Authentication technologies such as...
IT Desktop Technician Internship - May 2025 - Activision Central Technology (Vancouver)
- Vancouver, BC (5 miles from Burnaby, BC)
- 30+ days ago
- Vancouver, BC (5 miles from Burnaby, BC)
- 30+ days ago
Confidence in navigating a computers operating system Previous exposure to IT support Excellent communication and customer support Requirements Must be pursuing a degree in Computer Science or a related...
- Vancouver, BC (5 miles from Burnaby, BC)
- 45+ days ago
- Vancouver, BC (5 miles from Burnaby, BC)
- 45+ days ago
What You'll Need: Excellent technical troubleshooting and issue documentation skills Strong working knowledge of various Operating Systems, including installation, configuration, and authentication...
Remote WorkHelp Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Burnaby, BC
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Burnaby, BC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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