Help Desk Analyst Jobs in Alaska
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
GCI's Desktop Technician I will be responsible for providing local and remote company employees and contractors with technical support for their desktop hardware, software, and operating system requests...
Knowledge and operating skills in legacy and mainstream operating systems....
Knowledge and operating skills in mainstream operating systems. Additional Job Requirements: This is an entry level position within the Network Support team....
Provide Help Desk support and resolve problems to the end user's satisfaction. Monitor and respond quickly and effectively to requests received through the IT Help Desk....
Microcomputer/Network Specialist 1/2 (Lead Service Desk Specialist PCN 110311)
- Juneau, AK
- 4 days ago
- Juneau, AK
- 4 days ago
This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify. The Alaska Department of Fish and Game, Division of Administrative Services is...
Dealership: L0105 Lithia Home Office ITS Sr. Technology Support Specialist The Technology Service Operations group utilizes ITIL methodologies, which is the concept of IT governance, determining...
Pay Range: $28.06 - $36.08 SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our...
Client Support /Helpdesk Support Duration: 3 Months (Contract to hire) Location: 10420 OLIVE LANE Anchorage AK USA 99515 Pay rate: $25-30/hr on W2 terms without any other benefits Work Timing : 8...
Calista Corporation Regular JOB SUMMARY: The Helpdesk Support Technician I is an entry-level position. This position provides front-line technical support for end users' computer systems,...
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love...
Identify, manage, escalation, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks. Troubleshoot all...
Position Description The Campus Support Specialist (CSS) is responsible for the daily operation of their location. The CSS handles the locations administrative and operational duties and assists...
Job ID Number R5034 Employment Type Full time Worksite Flexibility Remote Job Summary We are looking for a motivated Contingent Workforce Support Specialist ready to take us to the next level! If...
Overview Goldbelt Incorporated is an Alaska Native Corporation (ANC) headquartered in Juneau, Alaska, whose mission is to make a significant and positive difference in the lives of more than 4,200...
Demographic Data for Alaska
Moving to Alaska? Find some basic demographic data about Alaska below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Alaska
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Alaska offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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