Help Desk Technician Jobs in Janesville, WI
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Company & Benefits Information At Blain’s Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive...
Technical Support Agent - Fitchburg, WI - Night/FLEX (On-Site)
- Fitchburg, WI (22 miles from Janesville, WI)
- 19 days ago
- Fitchburg, WI (22 miles from Janesville, WI)
- 19 days ago
US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services all powered by its expansive,...
- Beloit, WI (11 miles from Janesville, WI)
- 30+ days ago
- Beloit, WI (11 miles from Janesville, WI)
- 30+ days ago
ABC Supply is North Americas largest wholesale distributor of exterior and interior building products. ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Great...
- Cottage Grove, WI (24 miles from Janesville, WI)
- 45+ days ago
- Cottage Grove, WI (24 miles from Janesville, WI)
- 45+ days ago
Job Type Full-time Description Position Overview: Under the guidance of the IT Manager, the IT Support Specialist will be responsible for providing day-to-day IT support across the company. This...
Diesel Technical Support Specialist
- Beloit, WI (11 miles from Janesville, WI)
- 60+ days ago
- Beloit, WI (11 miles from Janesville, WI)
- 60+ days ago
The Technical Support Specialist is a member of the Technical Support team. Each team member has specialties but must also have general capabilities. The Technical Support Department supports the...
At Blain’s Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career, and enjoy a positive balance. As a family-owned...
Demographic Data for Janesville, WI
Moving to Janesville, WI? Find some basic demographic data about Janesville, WI below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Janesville, WI
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Janesville, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Systems Center Configuration Manager
- Remote Desktop Protocol
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- DNS
- TCP/IP
- Windows 7
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Affirmative Action
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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