Help Desk Technician Jobs in Morgantown, WV
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
(Hybrid) Technical Support Specialist - Rockefeller Neuroscience Institute
- Morgantown, WV
- 20 hours ago
- Morgantown, WV
- 20 hours ago
The Rockefeller Neuroscience Institute at West Virginia University Research Corporation is currently accepting applications for (Hybrid) Technical Support Specialist. About the Opportunity The...
- Uniontown, PA (24 miles from Morgantown, WV)
- 9 days ago
- Uniontown, PA (24 miles from Morgantown, WV)
- 9 days ago
Technical Support Engineer Technical Support Engineer remote type Remote locations Uniontown, Pennsylvania time type Full time posted on Posted Yesterday job requisition id R41395 Xylem is a...
Installs and verifies correct operation of software packages, including operating systems and typical office programs. Provides training and technical assistance to end-users....
Tier 1 Help Desk Support Technician
- Fairmont, WV (10 miles from Morgantown, WV)
- 10 days ago
- Fairmont, WV (10 miles from Morgantown, WV)
- 10 days ago
We have a full-time need for a motivated and customer-focused Tier 1 Help Desk Support Technician to join our team....
Installs and verifies correct operation of software packages, including operating systems and typical office programs. Provides training and technical assistance to end-users....
To see the full job description, please click the link below: IT Helpdesk Specialist Full-Time Careers at Gabe's Offer: Flexible Schedules Employee Discount and Assistance Program Wide Range of...
Demographic Data for Morgantown, WV
Moving to Morgantown, WV? Find some basic demographic data about Morgantown, WV below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Morgantown, WV
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Morgantown, WV offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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