Help Desk Technician Jobs in Charleston, WV
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Help Desk Analyst 1 - OSA - Management Information Services - Kanawha Co.
- Charleston, WV
- 1 day ago
- Charleston, WV
- 1 day ago
Nature of Work The Office of Management Information Services is seeking a knowledgeable and detail-oriented Held Desk Analyst to serve as a statewide contact for program content and functional use...
Help Desk Analyst 1 - OSA - Management Information Services - Kanawha Co.
- Charleston, WV (1 mile from Charleston, WV)
- 2 days ago
- Charleston, WV (1 mile from Charleston, WV)
- 2 days ago
The Office of Management Information Services is seeking a knowledgeable and detail-oriented Held Desk Analyst to serve as a statewide contact for program content and functional use of the...
Youngsoft, Inc. ( is a global software solutions IT company, delivering digital enterprise business betterment since 1996. Through collaborative engagement and discovery with our clients and...
Lottery Technical Support Senior - Lottery Commission - Kanawha Co.
- Charleston, WV
- 7 days ago
- Charleston, WV
- 7 days ago
Security Management: Implementing and maintaining network security measures, including firewall configurations, VPN's, intrusion detection systems, and network access controls....
Lottery Video Technical Support Specialist 1 - Revenue - Lottery Commission - Harrison Co.
- Charleston, WV
- 9 days ago
- Charleston, WV
- 9 days ago
Nature of Work Under general supervision, at the full performance level, this position works in the WV Lottery Video Operations call center to provide technical support to external end users for...
Lottery Technical Support Senior - Lottery Commission - Kanawha Co.
- Charleston, WV (1 mile from Charleston, WV)
- 9 days ago
- Charleston, WV (1 mile from Charleston, WV)
- 9 days ago
Security Management: Implementing and maintaining network security measures, including firewall configurations, VPNs, intrusion detection systems, and network access controls....
CAI Contingent Workforce Support Specialist in Charleston , West Virginia Job ID Number R5034 Employment Type Full time Worksite Flexibility Remote Job Summary We are looking for a motivated...
EUC Support Engineer/ Desktop Support
- South Charleston, WV (2 miles from Charleston, WV)
- 26 days ago
- South Charleston, WV (2 miles from Charleston, WV)
- 26 days ago
PC Imaging on Azure or Hybrid supporting Application based printers O365 EUC Support Engineer-South Charleston Location: South Charleston City in West Virginia Manage and resolve IT support...
EDB Senior Support Engineer II in Charleston , West Virginia A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for...
Remote WorkDemographic Data for Charleston, WV
Moving to Charleston, WV? Find some basic demographic data about Charleston, WV below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Charleston, WV
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Charleston, WV offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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