Help Desk Technician Jobs in West Dover, VT
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Computer Support Student Help Desk Consultant-SPRING - Massachusetts College of Liberal Arts
- North Adams, MA (21 miles from West Dover, VT)
- 21 days ago
- North Adams, MA (21 miles from West Dover, VT)
- 21 days ago
Job Description: Provide technical support over the phone and in person to members of the campus community that contact the Help Desk. Work as part of a customer service oriented team of primarily...
Create Your Experience of a Lifetime! Come work and play in the mountains! Whether its your first-time seeing snow or you were born on the slopes, joining our team means discovering (or...
Demographic Data for West Dover, VT
Moving to West Dover, VT? Find some basic demographic data about West Dover, VT below.
Help Desk Technician Online Courses and Training Opportunities
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Salary for Help Desk Technician Jobs in West Dover, VT
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in West Dover, VT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- WAN Design / Implementation
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- DHCP
- Windows 7
- DNS
- TCP/IP
- Firewall
- Google Cloud Platform
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- Amazon Web Services
- Microsoft Azure
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Root Cause Analysis
- Onboarding
- Problem Resolution
- Engineering
- Microsoft Office 365
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Prioritizing
- Mentoring
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Bachelor's Degree
- Sales
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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