Help Desk Technician Jobs in Ogden, UT
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Advanced-level experience with operating system installations. Strong troubleshooting skills and experience with hardware repairs....
Installation, troubleshooting and support for desktop and laptop computers and all aspects of various Microsoft Windows operating systems....
Computer Technician Mid, OSS 10K Hiring Support - Ogden, UT
- Ogden, UT
- 11 days ago
- Ogden, UT
- 11 days ago
Warehouse Technciain: POSITION DESCRIPTION: -Manage IRS inventory of IT equipment. -Receive and document inventory. -Manage/document/record incoming and outgoing inventory. -Management shipments...
Implementation Consultant (Help Desk)
- Hill Air Force Base, UT (6 miles from Ogden, UT)
- 11 days ago
- Hill Air Force Base, UT (6 miles from Ogden, UT)
- 11 days ago
Siemens Government Technologies (SGT) Digital Industries (DI) is a dynamic and rapidly growing organization, and we are seeking a highly motivated individual to complement our growing team. As an...
This part-time job is a great introduction to the technical field! Duties include computer desktop support, system monitoring, and a wide variety of technical support and troubleshooting tasks....
systems and Microsoft products * Basic troubleshooting skills * Ability to pick up new things and systems....
Computer imaging, second level troubleshooting, and other related tasks, such as: Build computer images Assessing security vulnerabilities AV Systems support System and application specific...
Under the direct supervision of the Information Technology (IT) Manager, the Service Desk Analyst is responsible for 1st-3rd tier support of 1,400+ end-users in a Microsoft Desktop environment....
Demographic Data for Ogden, UT
Moving to Ogden, UT? Find some basic demographic data about Ogden, UT below.
Help Desk Technician Online Courses and Training Opportunities
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Salary for Help Desk Technician Jobs in Ogden, UT
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Ogden, UT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Systems Center Configuration Manager
- Remote Desktop Protocol
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- DNS
- TCP/IP
- Windows 7
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Affirmative Action
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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