Help Desk Technician Jobs in Waco, TX
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
About Operations Technology Solutions (OTS) Operations is at the heart of Amazons business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands...
Information Technology Assistant
- McGregor, TX (17 miles from Waco, TX)
- 4 days ago
- McGregor, TX (17 miles from Waco, TX)
- 4 days ago
Strong knowledge of Windows 10 and 11 desktop operating systems. Skilled in Active Directory user and resource management. Experience supporting LAN/WAN environments and network troubleshooting....
system administration Proficient in Windows operating system environment, specifically in Word, Excel, PowerPoint, Visio, and Outlook Knowledge/experience of Linux/Unix operating systems may be required...
Basic knowledge technical skills below: PC operating systems Microsoft Office application software Access Manager BETA 88 CEMT commands HOD LCM RACF SDSF TSO Active Directory CICS Book Manager Dynaprint...
system administration Proficient in Windows operating system environment, specifically in Word, Excel, PowerPoint, Visio, and Outlook Knowledge/experience of Linux/Unix operating systems may be required...
Technology Help Desk Assistant (Part-Time) APPLY Salary $15.44 Hourly Location Waco, TX Job Type Part-Time Job Number 00412 Division (Department) Finance & Administration Department (Division)...
Demographic Data for Waco, TX
Moving to Waco, TX? Find some basic demographic data about Waco, TX below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Waco, TX
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Waco, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Technical Support
- Engineering
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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