Help Desk Technician Jobs in Pigeon Forge, TN
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
IT Support Technician - Dollywood Park & Resorts - Full Time Year Round
- Pigeon Forge, TN
- 8 days ago
- Pigeon Forge, TN
- 8 days ago
systems (client and server operating systems) MAC OS and apple IOS Firm grasp on networking concepts such as IP addressing, etc....
IT Support Service Desk Student Employee
- Knoxville, TN (21 miles from Pigeon Forge, TN)
- 9 days ago
- Knoxville, TN (21 miles from Pigeon Forge, TN)
- 9 days ago
IT Support Service Desk Student Employee Location: Knoxville, TN Job Summary and Description: The IT Service Student Employee will assist the Service Desk team and other IT units regarding...
Senior User Support Analyst, IT Desktop Support
- Knoxville, TN (21 miles from Pigeon Forge, TN)
- 9 days ago
- Knoxville, TN (21 miles from Pigeon Forge, TN)
- 9 days ago
USER SUPT ANALYST SR ID 4221586 Facility Covenant Health Corporate Department Name IT DESKTOP SUPPORT Overview Senior User Support Analyst, IT Desktop Support Full Time, 80 Hours Per Pay Period,...
Help Desk Analyst: Office of Innovative Technologies - UTK
- Knoxville, TN (21 miles from Pigeon Forge, TN)
- 10 days ago
- Knoxville, TN (21 miles from Pigeon Forge, TN)
- 10 days ago
Knowledge, Skills, Abilities: Working technical knowledge of: Windows or Mac operating systems Modern web browsers and troubleshooting Computer networking and DNS/DHCP MS Office products for Windows...
Technical Support Rep 2 (Netsapien / MS Teams)
- Alcoa, TN (21 miles from Pigeon Forge, TN)
- 16 days ago
- Alcoa, TN (21 miles from Pigeon Forge, TN)
- 16 days ago
SUMMARY The Technical Support Netsapien/MS Teams Rep 2 will be integral in the support of existing Netsapien and MS Teams customers and their integration with enterprise cloud solutions. They will...
- Knoxville, TN (21 miles from Pigeon Forge, TN)
- 30+ days ago
- Knoxville, TN (21 miles from Pigeon Forge, TN)
- 30+ days ago
Customer service, organizational and prioritization, and complex problem-solving skills are needed as well as a working knowledge of computer operating systems and hardware....
Supervisor, Managed Technology Help Desk
- Knoxville, TN (21 miles from Pigeon Forge, TN)
- 30+ days ago
- Knoxville, TN (21 miles from Pigeon Forge, TN)
- 30+ days ago
Desk Support all efforts to meet or exceed company revenue/profit goals Recruit Team Members Manage the use of ConnectWise, E-Automate and DCA tools Promote an environment that advances our Core Values...
- Alcoa, TN (21 miles from Pigeon Forge, TN)
- 45+ days ago
- Alcoa, TN (21 miles from Pigeon Forge, TN)
- 45+ days ago
SUMMARY The Technical Support Rep 1 is responsible for providing advanced technical support to Momentum Retail customers as well as escalated issue resolution for Momentum Resellers. ESSENTIAL...
- Knoxville, TN (21 miles from Pigeon Forge, TN)
- 45+ days ago
- Knoxville, TN (21 miles from Pigeon Forge, TN)
- 45+ days ago
The Product Support Engineer role at Emerson in Knoxville, TN is an incredible opportunity for your career in Industrial Automation! You'll be at the forefront of supporting our Condition...
- Knoxville, TN (21 miles from Pigeon Forge, TN)
- 90+ days ago
- Knoxville, TN (21 miles from Pigeon Forge, TN)
- 90+ days ago
Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services...
- Knoxville, TN (21 miles from Pigeon Forge, TN)
- 90+ days ago
- Knoxville, TN (21 miles from Pigeon Forge, TN)
- 90+ days ago
Service Desk Agent Employment Type: Full-Time, Mid Level Department: Information Technology CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the...
- Knoxville, TN (21 miles from Pigeon Forge, TN)
- 90+ days ago
- Knoxville, TN (21 miles from Pigeon Forge, TN)
- 90+ days ago
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
- Knoxville, TN (21 miles from Pigeon Forge, TN)
- 90+ days ago
- Knoxville, TN (21 miles from Pigeon Forge, TN)
- 90+ days ago
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
Demographic Data for Pigeon Forge, TN
Moving to Pigeon Forge, TN? Find some basic demographic data about Pigeon Forge, TN below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Pigeon Forge, TN
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Pigeon Forge, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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