Help Desk Technician Jobs in Germantown, TN
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Fiber Technical Support Specialist
- Byhalia, MS (17 miles from Germantown, TN)
- 2 days ago
- Byhalia, MS (17 miles from Germantown, TN)
- 2 days ago
Ability to timely identify issues, test, troubleshoot, service and repair end user devices, software, operating systems, Fiber and VOIP....
- Memphis, TN (15 miles from Germantown, TN)
- 3 days ago
- Memphis, TN (15 miles from Germantown, TN)
- 3 days ago
Install and test output devices, PC's, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs....
- Memphis, TN (15 miles from Germantown, TN)
- 4 days ago
- Memphis, TN (15 miles from Germantown, TN)
- 4 days ago
Senior WMS Support Engineer - Nike Retail Services Inc - Memphis, TN. Analysis, design, implementation, operations, and support of the organization's IT resources, systems, and software/database...
Intermediate Help Desk Technician
- Memphis, TN (15 miles from Germantown, TN)
- 7 days ago
- Memphis, TN (15 miles from Germantown, TN)
- 7 days ago
Intermediate Help Desk Technician Baptist Memorial Health Care - 3.5 Memphis, TN Job Details Estimated: $49.7K - $63K a year 23 hours ago Qualifications Software troubleshooting Mid-level Driver's License...
Associate Help Desk Technician
- Memphis, TN (15 miles from Germantown, TN)
- 7 days ago
- Memphis, TN (15 miles from Germantown, TN)
- 7 days ago
Associate Desk Technician Job ID: 30888 Job Category: Information Systems Work Schedule: Days Department: Information Systems Facility: BMHCC System Services Location: Memphis, TN Overview Job...
- Memphis, TN (15 miles from Germantown, TN)
- 7 days ago
- Memphis, TN (15 miles from Germantown, TN)
- 7 days ago
Memphis, Tennessee - 2025-04-10 We seek a Data Center Support Engineer to join our dedicated and talented team. At TSP, we share a passion for providing an entirely positive, above-and-beyond...
- Memphis, TN (15 miles from Germantown, TN)
- 10 days ago
- Memphis, TN (15 miles from Germantown, TN)
- 10 days ago
Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs...
Secret Cleared Tier 1 Help Desk
- Millington, TN (19 miles from Germantown, TN)
- 11 days ago
- Millington, TN (19 miles from Germantown, TN)
- 11 days ago
Insight Global is seeking a Secret Cleared Tier 1 Help desk candidate to support our Emergency Operation Center (EOC) in a 24/7 call center environment. The ideal candidate must possess a Secret...
- Memphis, TN (15 miles from Germantown, TN)
- 17 days ago
- Memphis, TN (15 miles from Germantown, TN)
- 17 days ago
Overview DecisionPoint Corporation is seeking a Computer Technician to join our IRS Operations Service Support (OSS) Support Services team. The Computer Technician (Mid-level) will assist in...
Systems and the Microsoft Office installation process Knowledge of Microsoft Open Database Connectivity (ODBC) connectivity for Microsoft Structured Query Language (SQL) Server Knowledge of Cisco wireless...
Epic Orders/ClinDoc/ASAP Support Specialist
- Memphis, TN (15 miles from Germantown, TN)
- 19 days ago
- Memphis, TN (15 miles from Germantown, TN)
- 19 days ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Orders/ClinDoc/ASAP Support Specialist you will...
- Memphis, TN (15 miles from Germantown, TN)
- 30+ days ago
- Memphis, TN (15 miles from Germantown, TN)
- 30+ days ago
WHO YOU WILL WORK WITH This role will report to the Manager of North America Technical Services WCS. You will work closely with your Warehouse Management System (WMS) counterpart to investigate...
- Memphis, TN (3 miles from Germantown, TN)
- 30+ days ago
- Memphis, TN (3 miles from Germantown, TN)
- 30+ days ago
PRIMARY PURPOSE: To provide basic IT systems support to end users on a variety of computer system issues; to respond to telephone calls, email and technical support requests; and to document,...
Remote WorkIS Services & Support Engineer
- Memphis, TN (15 miles from Germantown, TN)
- 26 days ago
- Memphis, TN (15 miles from Germantown, TN)
- 26 days ago
knowledge of telephone equipment, VOIP, LAN/WAN, peripheral network devices, and cellular phone operating systems Familiar with supporting multi-function printers and scanners Basic knowledge of malware...
Regional IT Support (Safety Division)
- Memphis, TN (15 miles from Germantown, TN)
- 30+ days ago
- Memphis, TN (15 miles from Germantown, TN)
- 30+ days ago
Bunzl is currently seeking a Regional IT Support resource to work with our Safety Division. The Regional IT Support – Level 2 position will have a thorough understanding of networking, service...
Demographic Data for Germantown, TN
Moving to Germantown, TN? Find some basic demographic data about Germantown, TN below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Germantown, TN
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Germantown, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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