Help Desk Technician Jobs in Rock Hill, SC
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Matthews, NC (22 miles from Rock Hill, SC)
- 4 days ago
- Matthews, NC (22 miles from Rock Hill, SC)
- 4 days ago
This is a 15 week Windows 11 deployment opportunity for a client at multiple sites on the East Coast. The client is looking for candidates with Windows 10 to 11 migration, imaging, and system...
Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest...
About The Role\: This job is the Technical Support Engineer for Haptic products. Currently the haptic product line includes the Touch, Touch X and Premium haptic hardware. Also included are the...
About us: For over three decades, Cirtec Medical has been a leading outsourcing partner for complex medical devices. We specialize in providing comprehensive solutions for Class II and III...
- Lancaster, SC (20 miles from Rock Hill, SC)
- 19 days ago
- Lancaster, SC (20 miles from Rock Hill, SC)
- 19 days ago
This position is a Hybrid role, we expect our IT Help Desk technicians to work in the office in Lancaster, SC....
Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices....
- Fort Mill, SC (11 miles from Rock Hill, SC)
- 45+ days ago
- Fort Mill, SC (11 miles from Rock Hill, SC)
- 45+ days ago
Desktop Support Technician US-SC - Fort Mill Information Technology Fortune 500 Clients 12/5/2024 4:58:31 PM About Acro Acro Service Corp. (Acro) is a one of the largest U.S. staffing firms...
Demographic Data for Rock Hill, SC
Moving to Rock Hill, SC? Find some basic demographic data about Rock Hill, SC below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Rock Hill, SC
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Rock Hill, SC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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