Help Desk Technician Jobs in Charleston, SC
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
NESD Help Desk Agent III - Charleston - SIPR
- North Charleston, SC
- 15 days ago
- North Charleston, SC
- 15 days ago
RESPONSIBILITIES A day in the life of a Help Desk Technician III with GDIT includes: Assisting and supporting end-users with technical issues and questions related to specialized Navy software systems...
Job Description: IT Support Customer Service Engineer ** Onsite in Charleston, SC or Durham, NC** **U.S. Citizenship Required** As an onsite IT Support Customer Service Engineer, you will be...
Basic Qualifications High school or equivalent diploma 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience 2+ years of supporting and maintaining a corporate network...
Strong knowledge of operating systems (Windows, Linux, etc.), hardware, and software applications....
Customer Technical Support Specialist
- North Charleston, SC
- 14 days ago
- North Charleston, SC
- 14 days ago
Responsibilities Peraton is seeking a Customer Technical Specialists to join our team of qualified, diverse individuals. The ideal candidate will support our Department of Homeland Security (DHS)/...
Full Time - Remote Charleston, SC About Ceterus We help franchise owners optimize their financial performance and reporting. We deliver timely and accurate monthly financial statements through our...
Remote Work- Mount Pleasant, SC (6 miles from Charleston, SC)
- 45+ days ago
- Mount Pleasant, SC (6 miles from Charleston, SC)
- 45+ days ago
Omatic Customer Support Analyst in Mt. Pleasant , South Carolina Our Customer Support Analysts (CSAs) are responsible for effectively resolving questions from our nonprofit customers by having a...
MAU is hiring an IT Support Analyst for Robert Bosch in Charleston, SC. As an IT Support Analyst, you will install, diagnose, maintain, and upgrade or replace hardware to ensure optimal...
Demographic Data for Charleston, SC
Moving to Charleston, SC? Find some basic demographic data about Charleston, SC below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Charleston, SC
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Charleston, SC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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