Help Desk Technician Jobs in Charleston, SC
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
RESPONSIBILITIES A day in the life of a Help Desk Technician III with GDIT includes: Assisting and supporting end-users with technical issues and questions related to specialized Navy software systems...
SYSTEM SUPPORT SPECIALIST - (621) EPS Corporation View Employer's ProfileFOLLOW EMPLOYER Yesterday Secret Unspecified Unspecified Charleston, SC (ON-SITE/OFFICE) This position provides...
IT Support Associate - Level IV
- Ladson, SC (17 miles from Charleston, SC)
- 10 days ago
- Ladson, SC (17 miles from Charleston, SC)
- 10 days ago
DESCRIPTION In this role, you will make an impact in the following ways: Ensure System Efficiency : By providing operational support, you'll ensure IT resources and systems are effective,...
NESD Help Desk Agent III - Charleston
- North Charleston, SC
- 12 days ago
- North Charleston, SC
- 12 days ago
RESPONSIBILITIES A day in the life of a Help Desk Technician III with GDIT includes: Assisting and supporting end-users with technical issues and questions related to specialized Navy software systems...
Job Description: IT Support Customer Service Engineer ** Onsite in Charleston, SC or Durham, NC** **U.S. Citizenship Required** As an onsite IT Support Customer Service Engineer, you will be...
Basic Qualifications High school or equivalent diploma 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience 2+ years of supporting and maintaining a corporate network...
Demographic Data for Charleston, SC
Moving to Charleston, SC? Find some basic demographic data about Charleston, SC below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Charleston, SC
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Charleston, SC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
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