Help Desk Technician Jobs in Quebec
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Client Analyst Location: Montreal, QC MISSION AND OBJECTIVES The Client Analyst (Analyst) is responsible and accountable for daily support and health of the production environment for multiple...
Windows Desktop Engineer (End Point Platform Management)
- Montreal, QC
- 5 days ago
- Montreal, QC
- 5 days ago
Required Skills Deep technical understanding of Windows operating systems up to and including Windows 10/11/Server 2019 Experience with Windows 10/11 Intune Modern Management....
We are looking for a Bilingual Help Desk Support Junior who will be responsible for treating incident and service request for customer equipment and Invoicing....
Representant de l'assistance technique sur le terrain / Field Technical Support Representative
- Montreal, QC
- 26 days ago
- Montreal, QC
- 26 days ago
You'll be involved in the repair of a variety of HP Print and Graphics Hardware and Personal Computers, as well as have exposure to networking products and operating systems....
Trading Production Support Engineer - Elite FinTech - $80,000-$130,000 CAD + Bonus
- Montreal, QC
- 30+ days ago
- Montreal, QC
- 30+ days ago
Job title: Trading Production Support Engineer Client: Elite FinTech Salary: $80,000-$130,000 CAD + Bonus + Excellent Benefits Location: Montreal / Hybrid Skills: Linux, Python, SQL, Front Office...
Title: Senior Managed Services Technical Support (Cyber Security Analyst) Department: Managed Services Revision Date: 3/11/2024 Location: Gatineau, QC Level: S3 Company Overview Comtech...
TypeContract12Mouths+ Onsite7450 Mile End Street, Montreal(H2R 2Z6) PayC$:60/h+ About the Role: We are looking for an IT Support Engineer to provide advanced technical assistance and ensure the...
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Quebec
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Quebec offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Technical Support
- Engineering
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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