Help Desk Technician Jobs in Quebec
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Ingenieur soutien technique d'apres-marche / MRO Shop Support Engineer
- Longueuil, QC
- 22 hours ago
- Longueuil, QC
- 22 hours ago
Date daffichag e / Date Posted: 2025-02-20 Pays / Country: Canada Emplacement / Location: LOC13060 7007 Chemin De La Savane,Saint-Hubert,Quebec,J3Y 8Y9,Canada Titre du poste: Ingenieur de support...
We are seeking a talented individual to join our IT Support team at Marsh as a Senior Analyst - IT Support. This role will be based in Montreal office. This role has a requirement of working...
Application Support Analyst (With SWIFT and Cash Management transaction) Duration:- 12+ Months Contract (With Possibility of extension) Location:- Montreal QC (Hybrid) Working hours are from...
TypeContract12Mouths+ Onsite7450 Mile End Street, Montreal(H2R 2Z6) PayC$:60/h+ About the Role: We are looking for an IT Support Engineer to provide advanced technical assistance and ensure the...
Senior Managed Services Technical Support (Cyber Security Analys
- Gatineau, QC
- 27 days ago
- Gatineau, QC
- 27 days ago
Title: Senior Managed Services Technical Support (Cyber Security Analyst) Department: Managed Services Revision Date: 2/12/2024 Location: Gatineau, QC Level: S3 Rate of Pay: $65,000 - $80,000 CAN...
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Quebec
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Quebec offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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