Help Desk Technician Jobs in Winona, MN
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Job Description IT Support Analyst - Computer Repair 3890 Theurer Blvd, Winona, MN 55987 HEADB Full-time Shift(s): MON TUE WED THU FRI 9:00am - 5:00pm OVERVIEW: Working as Full-time IT Support...
- Arcadia, WI (18 miles from Winona, MN)
- 30+ days ago
- Arcadia, WI (18 miles from Winona, MN)
- 30+ days ago
This position will perform initial troubleshooting of all internally developed applications and websites, desktop and mobile-related operating systems, other 3rd party software, and peripheral devices...
Instructor - Computer Support Specialist
- La Crosse, WI (22 miles from Winona, MN)
- 45+ days ago
- La Crosse, WI (22 miles from Winona, MN)
- 45+ days ago
Western Technical College is a preferred employer in the 7 Rivers Region Western and is committed to providing a safe and respectful workplace for all co-workers. We are looking for individuals...
Student Support Specialist - Title IV-E Child Welfare Training Grant
- Winona, MN
- 90+ days ago
- Winona, MN
- 90+ days ago
All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). Working Title: Student Support Specialist - Title IV-E Child Welfare Training Grant Institution: Winona...
Demographic Data for Winona, MN
Moving to Winona, MN? Find some basic demographic data about Winona, MN below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Winona, MN
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Winona, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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