Help Desk Technician Jobs in Saint Cloud, MN
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Housing Support Specialist St. Cloud, MN Rise, Inc. St. Cloud, Minnesota Description At Rise, we believe that everyone deserves opportunities to live a life filled with purpose and pride. In our...
NAVIGATE Certified Peer Support Specialist (CentraCare - St. Cloud - Hybrid) - P
- Saint Cloud, MN
- 4 days ago
- Saint Cloud, MN
- 4 days ago
UMPhysicians NAVIGATE Certified Peer Support Specialist (CentraCare - St. Cloud - Hybrid) - P in St. Cloud , Minnesota Why M Physicians? The NAVIGATE program at M Physicians is affiliated with the...
Summer School Bilingual Communications Support Specialist (Somali)
- Saint Cloud, MN
- 4 days ago
- Saint Cloud, MN
- 4 days ago
TYPE OF POSITION: Monday - Thursday, 4.5 hours a day, specific morning hours to be determined Number of positions depends on student enrollment Hours may vary based on program needs First...
Summary The Application Support Analyst serves on the application support team,supporting internal customers for all services and supporting related questionsof ATS's business applications. The...
Summary The Help Desk Technician is responsible for the effective and professionaldirect interaction and support of client IT needs including hardware,applications, and all related client computing...
- Sartell, MN (10 miles from Saint Cloud, MN)
- 45+ days ago
- Sartell, MN (10 miles from Saint Cloud, MN)
- 45+ days ago
systems, or appropriate software Prioritize and schedule problems....
Demographic Data for Saint Cloud, MN
Moving to Saint Cloud, MN? Find some basic demographic data about Saint Cloud, MN below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Saint Cloud, MN
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Saint Cloud, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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