Help Desk Technician Jobs in Minneapolis, MN
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
IT Helpdesk Support Specialist
- Saint Paul, MN (9 miles from Minneapolis, MN)
- 8 hours ago
- Saint Paul, MN (9 miles from Minneapolis, MN)
- 8 hours ago
This individual will be providing Technical Support for 6,200 End Users on site and at 110 locations across the nation. This will include phone support as well. They will provide phone support and...
Associate End User Support Specialist (Hybrid)
- Anoka, MN (21 miles from Minneapolis, MN)
- 8 hours ago
- Anoka, MN (21 miles from Minneapolis, MN)
- 8 hours ago
Hiring range: $50,897 to $59,800 ($24.47 to $28.75 per hour). Starting rate will depend on experience, education, and qualifications. Advancement opportunities exist for individuals motivated to...
- Plymouth, MN (7 miles from Minneapolis, MN)
- 14 hours ago
- Plymouth, MN (7 miles from Minneapolis, MN)
- 14 hours ago
Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including...
- Plymouth, MN (7 miles from Minneapolis, MN)
- 17 hours ago
- Plymouth, MN (7 miles from Minneapolis, MN)
- 17 hours ago
Founded in 1969, Metro Sales Inc. built its name selling office supplies and equipment within the Twin Cities market. We have grown to become one of the largest office technology and solutions...
- Bloomington, MN (10 miles from Minneapolis, MN)
- 1 day ago
- Bloomington, MN (10 miles from Minneapolis, MN)
- 1 day ago
Provides primary help desk support for PCs, peripherals, and software via phone, email, or in-person. Escalates work orders for other issues to the proper Information Services team member....
Consumer Technical Support Representative
- Eden Prairie, MN (8 miles from Minneapolis, MN)
- 1 day ago
- Eden Prairie, MN (8 miles from Minneapolis, MN)
- 1 day ago
., years of work experience related to the job) Experience with Windows, iOS, and Android operating systems and hardware knowledge and experience required....
IT Production Support Specialist 2 (CA-View )
- Saint Paul, MN (9 miles from Minneapolis, MN)
- 1 day ago
- Saint Paul, MN (9 miles from Minneapolis, MN)
- 1 day ago
At U.S. Bank, were on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
Applications Support Specialist - Remote
- Brooklyn Park, MN (7 miles from Minneapolis, MN)
- 1 day ago
- Brooklyn Park, MN (7 miles from Minneapolis, MN)
- 1 day ago
Comprehensive Pharmacy Services Applications Support Specialist - Remote in Brooklyn Park , Minnesota Applications Support Specialist CPS Solutions, LLC Home-based/remote As a full time,...
Remote WorkSr. Technical Support Engineer (Utility Focus/Electrical/Sytem Engineers Preferr
- Medina, MN (16 miles from Minneapolis, MN)
- 1 day ago
- Medina, MN (16 miles from Minneapolis, MN)
- 1 day ago
Open Systems International Inc. Sr. Technical Support Engineer (Utility Focus/Electrical/Sytem Engineers Preferr in Medina , Minnesota The driving force behind our success has always been the...
- Saint Paul, MN (9 miles from Minneapolis, MN)
- 1 day ago
- Saint Paul, MN (9 miles from Minneapolis, MN)
- 1 day ago
Spire Federal Credit Union Help Desk Analyst in St. Paul , Minnesota Description Role: This position is responsible for resolving problems, installing and maintaining hardware and software to...
Basic Qualifications High school or equivalent diploma 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience 2+ years of supporting and maintaining a corporate network...
TECHNICAL SUPPORT SPECIALIST, Information Technology
- Saint Paul, MN (9 miles from Minneapolis, MN)
- 1 day ago
- Saint Paul, MN (9 miles from Minneapolis, MN)
- 1 day ago
Essential responsibilities include but are not limited to: Assist with employee equipment setup, perform and ensure proper installation of operating systems and appropriate software Troubleshoot and...
Computer Technician - Physical Therapy Aide
- Saint Paul, MN (9 miles from Minneapolis, MN)
- 2 days ago
- Saint Paul, MN (9 miles from Minneapolis, MN)
- 2 days ago
Gillette Children's is hiring a full-time, 1.0 FTE (40 hrs/wk) Computer Technician-Therapy Aide. Schedule is Monday - Friday, hours ranging between 7:30am to 5:30pm at the main St. Paul campus...
As a Senior IT Support Analyst at Epicor, you will be responsible for monitoring, maintaining, and supporting complex server environments. You will work with IT monitoring and alerting software to...
- Eagan, MN (9 miles from Minneapolis, MN)
- 4 days ago
- Eagan, MN (9 miles from Minneapolis, MN)
- 4 days ago
Provide technical assistance to computer users on company IT products by answering questions, resolving computer problems, addressing concerns, maintaining services on production servers, and...
Demographic Data for Minneapolis, MN
Moving to Minneapolis, MN? Find some basic demographic data about Minneapolis, MN below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Minneapolis, MN
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Minneapolis, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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