Help Desk Technician Jobs in Portland, ME
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
IT Helpdesk Intern, Summer 2025
- Yarmouth, ME (10 miles from Portland, ME)
- 9 days ago
- Yarmouth, ME (10 miles from Portland, ME)
- 9 days ago
Responsibilities Assist IT staff with closing IT Help Desk support tickets Troubleshoot employee laptop and desktop computing issues Assist in developing time efficiency processes and tools Assist with...
Sr. Technical Instrument Support Engineer
- South Portland, ME (3 miles from Portland, ME)
- 15 days ago
- South Portland, ME (3 miles from Portland, ME)
- 15 days ago
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses...
- South Portland, ME (3 miles from Portland, ME)
- 18 days ago
- South Portland, ME (3 miles from Portland, ME)
- 18 days ago
HYRBID SCHEDULE - WILL GO IN TO OFFICE 3x PER WEEK SHIFT - MONDAY TO FRIDAY 8 AM to 5 PM EST! About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid...
Technical Support Engineer- Clean Energy
- South Portland, ME (3 miles from Portland, ME)
- 30+ days ago
- South Portland, ME (3 miles from Portland, ME)
- 30+ days ago
at Generac Power Systems in South Portland, Maine, United States Job Description We are Generac, a leading energy technology company committed to powering a smarter world. Over the 60 plus years...
Working knowledge of the Microsoft environment to include Windows 7 and 8.1, Windows Server 2008, 2012 and Office 2013, Windows Terminal Server, IBM AS/400 operating systems, Lotus Notes environment...
- Standish, ME (16 miles from Portland, ME)
- 30+ days ago
- Standish, ME (16 miles from Portland, ME)
- 30+ days ago
Knowledge, Skills, Abilities: Expert knowledge of Microsoft Desktop Operating Systems Windows 10 and above Proficient in installing, configuring, and deploying computer hardware Thorough understanding...
- Gorham, ME (10 miles from Portland, ME)
- 30+ days ago
- Gorham, ME (10 miles from Portland, ME)
- 30+ days ago
Post Help Desk Technician I Job Category: Administration Requisition Number: HELPD015378 Posting Details Posted: January 27, 2025 Full-Time Locations Showing 1 location Gorham Operations 34 Hutcherson...
As a Help Desk Technician, youll be the first point of contact for client IT issues, working to diagnose and resolve problems while delivering an outstanding customer experience....
Demographic Data for Portland, ME
Moving to Portland, ME? Find some basic demographic data about Portland, ME below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Portland, ME
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Portland, ME offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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