Help Desk Technician Jobs in Wilmington, DE

A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.

Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.

1-15 of 59 Jobs

Help Desk Analyst

  • Philadelphia, PA (24 miles from Wilmington, DE)
  • 3 hours ago
  • Philadelphia, PA (24 miles from Wilmington, DE)
  • 3 hours ago

A minimum of one year of experience with the following operating systems including Windows, macOS, iOS, and Android....

IT User Support Specialist

  • Philadelphia, PA (24 miles from Wilmington, DE)
  • 1 day ago
  • Philadelphia, PA (24 miles from Wilmington, DE)
  • 1 day ago

systems, settings, limitations, tweaks, and maintenance procedures Experience troubleshooting and supporting iOS, Android, and other mobile devices with a focus on InTune, Microsoft Outlook Mobile...

Advanced Technical Support Specialist

  • Philadelphia, PA (24 miles from Wilmington, DE)
  • 1 day ago
  • Philadelphia, PA (24 miles from Wilmington, DE)
  • 1 day ago

The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...

Desktop Support Technician

  • Philadelphia, PA (24 miles from Wilmington, DE)
  • 1 day ago
  • Philadelphia, PA (24 miles from Wilmington, DE)
  • 1 day ago

Installs, configures, and upgrades operating systems and software using standard business and administrative packages; may modify specific applications for operational departments....

Senior Info Desktop Engineer

  • Wilmington, DE
  • 2 days ago
  • Wilmington, DE
  • 2 days ago

Knowledge: Good knowledge of operating systems such as Microsoft Windows 10, 11, Mac OS, and iOS; processes technical knowledge of Microsoft Office 360 Suite....

Information Desktop Engineer

  • Wilmington, DE
  • 2 days ago
  • Wilmington, DE
  • 2 days ago

Knowledge: Good knowledge of operating systems such as Microsoft Windows. Knowledge of Microsoft Office Suite. Working knowledge of HTTP or FTP to assist users with downloading issues....

Overnight IT Service Desk Support

  • Philadelphia, PA (24 miles from Wilmington, DE)
  • 3 days ago
  • Philadelphia, PA (24 miles from Wilmington, DE)
  • 3 days ago

at Unisys in Philadelphia, Pennsylvania, United States Job Description We Believe in Better! We are a global information technology company that builds high-performance, security-centric solutions...

IT Service Desk Support

  • Philadelphia, PA (24 miles from Wilmington, DE)
  • 3 days ago
  • Philadelphia, PA (24 miles from Wilmington, DE)
  • 3 days ago

at Unisys in Philadelphia, Pennsylvania, United States Job Description We Believe in Better! We are a global information technology company that builds high-performance, security-centric solutions...

Computing Support Specialist I, COE-IT

  • Newark, DE (12 miles from Wilmington, DE)
  • 3 days ago
  • Newark, DE (12 miles from Wilmington, DE)
  • 3 days ago

Supports and utilizes software tools to rapidly deploy pre-configured operating systems and software packages. Interacts with our exceptionally diverse community of clients....

Technical Support Analyst

  • New Castle, DE (6 miles from Wilmington, DE)
  • 3 days ago
  • New Castle, DE (6 miles from Wilmington, DE)
  • 3 days ago

Under direct supervision, assists in designing, developing, testing, debugging and implementing operating systems components, software tools, and utilities required for the operation, maintenance, and...

IT Help Desk Analyst

  • Philadelphia, PA (24 miles from Wilmington, DE)
  • 4 days ago
  • Philadelphia, PA (24 miles from Wilmington, DE)
  • 4 days ago

Provide support for Windows/Mac operating systems, Microsoft Office 365, VPNs, and remote access tools. Guide users through step-by-step troubleshooting processes with patience and clarity....

IT Support Agent Mobility Customer Service

  • New Castle, DE (6 miles from Wilmington, DE)
  • 4 days ago
  • New Castle, DE (6 miles from Wilmington, DE)
  • 4 days ago

Pioneering in America, from the first mile to the last. This is what drives us. For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and...

Service Desk Technician

  • Philadelphia, PA (24 miles from Wilmington, DE)
  • 4 days ago
  • Philadelphia, PA (24 miles from Wilmington, DE)
  • 4 days ago

system using manual and automated software systems Maintain hardware asset inventory lists according to insurance, accounting, and ISO requirements Install and configure non-proprietary applications...

Regional Tier 2 Helpdesk

  • Philadelphia, PA (24 miles from Wilmington, DE)
  • 5 days ago
  • Philadelphia, PA (24 miles from Wilmington, DE)
  • 5 days ago

An employer is looking for a Helpdesk Technician to sit hybrid in Philadelphia, PA in support of a large government healthcare contract. The candidate will be joining a team of about 20...

Computing Support Specialist I

  • Newark, DE (12 miles from Wilmington, DE)
  • 5 days ago
  • Newark, DE (12 miles from Wilmington, DE)
  • 5 days ago

Supports and utilizes software tools to rapidly deploy pre-configured operating systems and software packages. Interacts with our exceptionally diverse community of clients....

Demographic Data for Wilmington, DE

Moving to Wilmington, DE? Find some basic demographic data about Wilmington, DE below.

Local
National
219,956
9,407
Large

Help Desk Technician Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...
QA
Help Desk Essentials
This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...
Udemy
IT Help Desk for Beginners
Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Technician Jobs in Wilmington, DE

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Technician positions.

Highest Education Level

Help Desk Technicians in Wilmington, DE offer the following education background
Bachelor's Degree
43.7%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Technicians in Wilmington, DE
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Technician position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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