Help Desk Technician Jobs in New Castle, DE

A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.

Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.

1-15 of 18 Jobs

Senior Info Desktop Engineer

  • Wilmington, DE (6 miles from New Castle, DE)
  • 1 day ago
  • Wilmington, DE (6 miles from New Castle, DE)
  • 1 day ago

Knowledge: Good knowledge of operating systems such as Microsoft Windows 10, 11, Mac OS, and iOS; processes technical knowledge of Microsoft Office 360 Suite....

Information Desktop Engineer

  • Wilmington, DE (6 miles from New Castle, DE)
  • 1 day ago
  • Wilmington, DE (6 miles from New Castle, DE)
  • 1 day ago

Knowledge: Good knowledge of operating systems such as Microsoft Windows. Knowledge of Microsoft Office Suite. Working knowledge of HTTP or FTP to assist users with downloading issues....

Advanced Technical Support Specialist

  • Wilmington, DE (6 miles from New Castle, DE)
  • 1 day ago
  • Wilmington, DE (6 miles from New Castle, DE)
  • 1 day ago

The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...

Computing Support Specialist I, COE-IT

  • Newark, DE (6 miles from New Castle, DE)
  • 1 day ago
  • Newark, DE (6 miles from New Castle, DE)
  • 1 day ago

Supports and utilizes software tools to rapidly deploy pre-configured operating systems and software packages. Interacts with our exceptionally diverse community of clients....

Technical Support Analyst

  • New Castle, DE
  • 2 days ago
  • New Castle, DE
  • 2 days ago

Under direct supervision, assists in designing, developing, testing, debugging and implementing operating systems components, software tools, and utilities required for the operation, maintenance, and...

IT Support Agent Mobility Customer Service

  • New Castle, DE
  • 3 days ago
  • New Castle, DE
  • 3 days ago

Pioneering in America, from the first mile to the last. This is what drives us. For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and...

Computing Support Specialist I

  • Newark, DE (6 miles from New Castle, DE)
  • 4 days ago
  • Newark, DE (6 miles from New Castle, DE)
  • 4 days ago

Supports and utilizes software tools to rapidly deploy pre-configured operating systems and software packages. Interacts with our exceptionally diverse community of clients....

Desktop Support Technician

  • Wilmington, DE (6 miles from New Castle, DE)
  • 6 days ago
  • Wilmington, DE (6 miles from New Castle, DE)
  • 6 days ago

5+ years of Desktop Support/Deskside Support experience Deskside support for two locations close in proximity Project support for site relocation Resolves Level 1/Level 2 incidents "Hands on"...

Technical Support Engineer, Software - On Site - N

  • Newark, DE (6 miles from New Castle, DE)
  • 6 days ago
  • Newark, DE (6 miles from New Castle, DE)
  • 6 days ago

Technical Support Engineer, Software - On Site - N at Sartorius North America in NewarkNewark, Delaware, United States Job Description As the Technical Support Software Engineer, you will perform...

IT Site Support Specialist

  • Wilmington, DE (6 miles from New Castle, DE)
  • 11 days ago
  • Wilmington, DE (6 miles from New Castle, DE)
  • 11 days ago

Works with IT Endpoint Engineering team and IT Service Desk to pilot changes to image deployments involving Windows Operating system updates, patches, and hotfixes to end user computers Works with IT...

Technical Support Engineer, Software - On Site - Newark, DE

  • Wilmington, DE (6 miles from New Castle, DE)
  • 12 days ago
  • Wilmington, DE (6 miles from New Castle, DE)
  • 12 days ago

As the Technical Support Software Engineer, you will perform post-sales telephone and on-site technical software support for the US Service organization. You will assist with software...

Support Engineer, Industrial Water Treatment (Lync

  • Wilmington, DE (6 miles from New Castle, DE)
  • 13 days ago
  • Wilmington, DE (6 miles from New Castle, DE)
  • 13 days ago

Support Engineer, Industrial Water Treatment (Lync at Solenis, LLC in Wilmington, Delaware, United States Job Description Solenis is a leading global producer of specialty chemicals focused on...

Systems Support Specialist

  • West Grove, PA (19 miles from New Castle, DE)
  • 17 days ago
  • West Grove, PA (19 miles from New Castle, DE)
  • 17 days ago

Are you dedicated to driving company growth through IT Support? We are looking for an enthusiastic and proactive IT Support Specialist to join our results-driven team! This role is essential in...

Desktop Engineer

  • Newark, DE (6 miles from New Castle, DE)
  • 17 days ago
  • Newark, DE (6 miles from New Castle, DE)
  • 17 days ago

. • Experience required in Microsoft Entra ID (Azure AD) • Mobile device management platforms (cloud based and on-prem) • Microsoft client device Operating Systems (Windows 10, 11, MacOS) • Troubleshooting...

IT/AV Support Specialist

  • Mantua, NJ (23 miles from New Castle, DE)
  • 30+ days ago
  • Mantua, NJ (23 miles from New Castle, DE)
  • 30+ days ago

Position Overview: The IT Support Specialist at Edelman Fossil Park & Museum plays a crucial role in ensuring the smooth operation of the museum's IT infrastructure. Reporting to the IT/AV...

Demographic Data for New Castle, DE

Moving to New Castle, DE? Find some basic demographic data about New Castle, DE below.

Local
National
61,043
1,512
Medium

Help Desk Technician Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...
Udemy
IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want...
Udemy
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Technician Jobs in New Castle, DE

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Technician positions.

Highest Education Level

Help Desk Technicians in New Castle, DE offer the following education background
Bachelor's Degree
43.7%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Technicians in New Castle, DE
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Technician position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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