Help Desk Technician Jobs in Berlin, CT
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Hartford, CT (13 miles from Berlin, CT)
- 5 hours ago
- Hartford, CT (13 miles from Berlin, CT)
- 5 hours ago
What success looks like in this role: Provides the full range of Field Engineering support for an assigned base of large / complex clients. Takes complete ownership of onsite service activity....
Apple Genius - IT Support Technician
- New Haven, CT (21 miles from Berlin, CT)
- 13 hours ago
- New Haven, CT (21 miles from Berlin, CT)
- 13 hours ago
Summary** Posted: Mar 4, 2025 Role Number:**114438151** Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple...
Epic Certified Willow Inpatient Support Specialist
- Hartford, CT (13 miles from Berlin, CT)
- 17 hours ago
- Hartford, CT (13 miles from Berlin, CT)
- 17 hours ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
- Hartford, CT (13 miles from Berlin, CT)
- 1 day ago
- Hartford, CT (13 miles from Berlin, CT)
- 1 day ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
CAD/BIM Support Engineer Trainee
- Newington, CT (6 miles from Berlin, CT)
- 1 day ago
- Newington, CT (6 miles from Berlin, CT)
- 1 day ago
State of Connecticut, Department of Administrative Services CAD/BIM Support Engineer Trainee in Newington , Connecticut CAD/BIM Support Engineer Trainee Transportation Engineer Trainee Recruitment...
- Bloomfield, CT (17 miles from Berlin, CT)
- 3 days ago
- Bloomfield, CT (17 miles from Berlin, CT)
- 3 days ago
Systems Working knowledge of MS Office and basic business applications Good customer support skills Basic knowledge of networks, telecom and computing $25.00 - $26.50 per hour We offer a comprehensive...
CAD/BIM Support Engineer Trainee (Transportation Engineer Trainee)
- Newington, CT (6 miles from Berlin, CT)
- 3 days ago
- Newington, CT (6 miles from Berlin, CT)
- 3 days ago
CAD/BIM Support Engineer Trainee (Transportation Engineer Trainee) 3.9 3.9 out of 5 stars Newington, CT Do you have a passion for technology and learning? Join the team of engineers charged with...
CAD/BIM Support Engineer Trainee (Transportation Engineer Trainee) - #250304-8741FS-001
- Newington, CT (6 miles from Berlin, CT)
- 4 days ago
- Newington, CT (6 miles from Berlin, CT)
- 4 days ago
Introduction Do you have a passion for technology and learning? Join the team of engineers charged with prioritizing safety and improving lives through transportation! Current students who will be...
Senior Technology Support Specialist
- Hartford, CT (13 miles from Berlin, CT)
- 5 days ago
- Hartford, CT (13 miles from Berlin, CT)
- 5 days ago
., server updates, hardware recycling, process automation, etc.) to enhance Firm processes and procedures What you must have Knowledge of Windows operating systems, including Windows server operating...
- New Haven, CT (21 miles from Berlin, CT)
- 5 days ago
- New Haven, CT (21 miles from Berlin, CT)
- 5 days ago
Proactively provide preventative maintenance; keep abreast of current installed operating systems, application software, and computing standards to ensure all versions are up-to-date as recommended...
- West Hartford, CT (10 miles from Berlin, CT)
- 6 days ago
- West Hartford, CT (10 miles from Berlin, CT)
- 6 days ago
Company Details Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require world-class...
- Hartford, CT (13 miles from Berlin, CT)
- 6 days ago
- Hartford, CT (13 miles from Berlin, CT)
- 6 days ago
Red River Systems Support Engineer II in Hartford , Connecticut Basic Qualifications: U.S. Citizenship Required Red River offers a competitive salary, excellent benefits and an exceptional work...
- New Haven, CT (21 miles from Berlin, CT)
- 8 days ago
- New Haven, CT (21 miles from Berlin, CT)
- 8 days ago
Tests hardware, software, and operating systems. Principal Responsibilities: Manages a client department's complete desktop computing environment....
- Hartford, CT (13 miles from Berlin, CT)
- 8 days ago
- Hartford, CT (13 miles from Berlin, CT)
- 8 days ago
Technical Support Specialist Location: 100% REMOTE (Central & Eastern Time Zones ONLY) About the Role We are seeking an experienced Technical Customer Support Specialist. This role requires...
Remote WorkComputer Tech (Computer Technician)
- Wallingford, CT (10 miles from Berlin, CT)
- 9 days ago
- Wallingford, CT (10 miles from Berlin, CT)
- 9 days ago
Town of Wallingford 45 South Main Street, Wallingford, CT Computer Tech (Computer Technician) in Wallingford , Connecticut Computer Technician I The Town of Wallingford Public Schools is seeking a...
Demographic Data for Berlin, CT
Moving to Berlin, CT? Find some basic demographic data about Berlin, CT below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Berlin, CT
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Berlin, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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